Healthcare, Pharmaceutical, E-commerce, Technology

Customer Support Specialist | Onsite- Pittsburgh

Pittsburgh, PAOnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

patient experience
enrollment
insurance
affordability
phone
email
chat
outreach
insurance verification
benefits coordination

Nice to have

Associate's degree
customer service experience
adaptable
curious

Role summary

The Customer Support Specialist is a crucial role focused on assisting patients in accessing necessary medications. Responsibilities include guiding patients through enrollment and prescription fulfillment, resolving insurance and affordability issues, and providing support via phone, email, and chat. The specialist acts as a liaison between patients, providers, and insurers, ensuring efficient issue resolution. This role requires strong communication, problem-solving, and technological adaptability, with a commitment to HIPAA compliance and patient confidentiality. Success is measured by patient satisfaction, efficient issue resolution, and active contribution to process improvements. Prior customer-facing experience is a plus.

Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Role

As a Customer Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Robinson Township, Pittsburgh

What You’ll Do

Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment

Conduct outbound outreach to support patients in completing key steps in their prescription journey

Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently

Assist with insurance verification, benefits coordination, and financial assistance programs

Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams

Research and resolve patient issues using internal tools and resources

Accurately document all interactions and key insights to ensure a seamless patient experience

Meet and exceed performance goals related to quality, productivity, and patient satisfaction

Identify trends or gaps in the patient experience and share feedback to improve processes and products

Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies

Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

Patients feel supported, informed, and confident throughout their journey

Issues are resolved quickly and accurately across multiple channels

You become a trusted resource for patients and internal teams

You actively contribute ideas to improve the patient experience

You grow your skills and take on increasing responsibility over time

Qualifications

High school diploma or GED required; Associate’s or Bachelor’s degree is a plus

Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus

Strong communication skills (verbal and written)

Comfortable using technology and learning new systems quickly

Strong problem-solving skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Curious, adaptable, and eager to learn

Self-starter with a strong sense of ownership and accountability

Passion for helping others and delivering high-quality patient care

Ability to work collaboratively across teams

Location & Schedule

Full-time, hourly role

On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA

Multiple scheduling options available

Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST

Rotating Saturday shifts (9:00 AM – 5:00 PM EST)

Schedules may evolve based on business needs

Benefits

Health, Dental & Vision – Multiple plan options that begin from day 1

Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more

Vacation – Accrue up to 80 hours (2 weeks) in year one

Paid Sick Time – 40 hours per year

Holidays – 9 paid holidays + 2 floating holidays per year

Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement

401(k) – Traditional and Roth options

Life & Disability Insurance – Provided at no cost

Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)

Snack & Drink Stipend – Daily at all pharmacy locations

#blinkpatientservices#blinkindeed

Why Join Us:It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

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