Blo Blow Dry Bar Verified
Beauty, Personal Care Services, Franchise
Client Service Coordinator/ Front Desk
Mississauga, ONOnsitePart TimePosted 2 months ago
Required skills
- customer service
- front desk
- receptionist
- client service
- appointment scheduling
- payment processing
- multitasking
- appointment-booking software
Nice to have
- hospitality
- salon experience
- retail sales
Role summary
BLO Blow Dry Bar is seeking a friendly, professional, and organized Front Desk Receptionist & Client Service Coordinator to create a welcoming experience and ensure smooth daily operations. Responsibilities include greeting clients, managing appointments, handling payments, maintaining the reception area, assisting with salon cleanliness, offering hospitality, managing laundry, and supporting the team. The ideal candidate enjoys working with people, is highly organized, dependable, and detail-oriented, with excellent communication and multitasking skills. Previous customer service, hospitality, or salon experience is a plus.
Benefits:
We are looking for a friendly, professional, and organized Front Desk Receptionist & Client Service Coordinator to create a welcoming experience for every guest at BLO Blow Dry Bar. This role is responsible for providing exceptional customer service while keeping the front desk, salon, and daily operations running smoothly.
Key Responsibilities
Client Service & Front Desk
The ideal candidate is someone who genuinely enjoys people, organization, hospitality, and creating an exceptional client experience. You are proactive, dependable, attentive to detail, and willing to jump in wherever needed—from answering the phone and booking appointments to making coffee, folding laundry, and keeping the salon sparkling clean.
- commission on sales
- Upbeat environment
- Opportunity for advancement
We are looking for a friendly, professional, and organized Front Desk Receptionist & Client Service Coordinator to create a welcoming experience for every guest at BLO Blow Dry Bar. This role is responsible for providing exceptional customer service while keeping the front desk, salon, and daily operations running smoothly.
Key Responsibilities
Client Service & Front Desk
- Greet and welcome clients with a warm, professional attitude.
- Check clients in and out and ensure a smooth, positive experience.
- Answer incoming phone calls and respond to client questions.
- Schedule, confirm, reschedule, and manage client appointments.
- Manage the salon booking system and maintain an organized appointment calendar.
- Handle cancellations, late arrivals, and appointment changes professionally.
- Assist clients with selecting services and answer questions about salon offerings.
- Process payments and accurately handle transactions.
- Maintain a professional and inviting front desk and reception area.
- Build positive relationships with clients and encourage repeat visits.
- Keep the front desk, waiting area, retail area, and common spaces clean, tidy, and organized.
- Regularly wipe down and sanitize high-touch surfaces.
- Help maintain overall salon cleanliness throughout the day.
- Ensure stations and client areas are neat and presentable.
- Empty garbage and recycling as needed.
- Restock front desk, washroom, and salon supplies.
- Prepare and offer coffee, tea, and water to clients when appropriate.
- Keep the coffee/hospitality area clean, stocked, and organized.
- Ensure clients feel comfortable and well cared for during their visit.
- Collect, sort, wash, dry, fold, and organize salon towels and linens.
- Keep clean towels and linens properly stocked and readily available.
- Maintain laundry areas and equipment in a clean and organized condition.
- Assist the salon team with day-to-day tasks as needed.
- Communicate effectively with stylists and management regarding appointments, client needs, and salon operations.
- Help open and close the salon according to established procedures.
- Assist with stocking products and supplies.
- Monitor inventory of front desk, cleaning, coffee, laundry, and salon supplies and notify management when items need to be reordered.
- Support promotional activities, retail sales, and client outreach when required.
- Maintain a positive, professional, and team-oriented environment.
- Perform other reasonable duties required to support the smooth operation of the salon.
- Previous customer service, reception, hospitality, or salon experience is an asset.
- Excellent communication and interpersonal skills.
- Friendly, welcoming, and professional personality.
- Strong organizational and time-management skills.
- Ability to multitask in a busy salon environment.
- Comfortable answering phones and working with appointment-booking software.
- Reliable, punctual, and detail-oriented.
- Able to maintain a clean and organized environment.
- Ability to work independently while also being a supportive team member.
- Professional appearance and a positive attitude.
The ideal candidate is someone who genuinely enjoys people, organization, hospitality, and creating an exceptional client experience. You are proactive, dependable, attentive to detail, and willing to jump in wherever needed—from answering the phone and booking appointments to making coffee, folding laundry, and keeping the salon sparkling clean.
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