Hospitality

AFOM (Assistant Front Office Manager) - Marriott Long Island

Uniondale, NYOnsiteFull TimePosted 1 month ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

hotel front office experience
supervisory responsibilities
leadership responsibilities
hotel property management systems
guest service skills
communication skills
organization skills
judgment skills
high-volume environment
associate accountability

Nice to have

Marriott experience
full-service hotel experience
Marriott systems
airline crew business
group operations
union environment

Role summary

Marriott Long Island is seeking a hands-on Assistant Front Office Manager for their 619-room, full-service hotel in Uniondale, NY. This on-site, full-time role requires at least two years of hotel front office experience with supervisory responsibilities, and Marriott experience is highly preferred. The Assistant Front Office Manager will lead daily operations, coach associates, resolve guest concerns, coordinate group and crew arrivals, and partner with other departments to ensure guest satisfaction and smooth operations. Familiarity with hotel property management systems is necessary, with Marriott systems preferred. The role demands strong judgment, communication, and guest service skills, with the ability to manage competing priorities in a high-volume environment.

Assistant Front Office Manager

Marriott Long Island | Uniondale, NY
Full-Time | On-Site

MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE/MARRIOTT EXPERIENCE HIGHLY PREFERRED

Marriott Long Island is seeking a hands-on Assistant Front Office Manager who leads by example, develops associates, and keeps a busy front desk running smoothly. This role supports the Front Office Manager in delivering an exceptional guest experience at our 619-room, full-service hotel, serving business travelers, airline crews, groups, and leisure guests.

What You’ll Do

Lead daily front office operations, including arrivals, departures, room assignments, billing, and shift transitions.
Maintain a visible presence in the lobby and at the front desk, supporting associates during peak periods.
Coach front desk associates on service standards, accuracy, professionalism, and guest recovery.
Resolve guest concerns promptly, follow through on commitments, and escalate issues appropriately.
Coordinate airline crew and group arrivals, departures, and special requirements.
Partner with Housekeeping and Engineering to manage room readiness, maintenance needs, and guest requests.
Support scheduling, staffing coverage, onboarding, training, and associate accountability.
Monitor Marriott guest feedback and help turn recurring concerns into measurable improvements.
Ensure accurate cash handling, payment processing, billing, and operational records.
Serve as Manager on Duty as assigned and support hotel safety and emergency procedures.

What You Bring

At least two years of hotel front office experience, including supervisory or leadership responsibilities.
Marriott experience strongly preferred; full-service hotel experience highly desirable.
Working knowledge of hotel property management systems; familiarity with Marriott systems preferred.
Strong judgment, organization, communication, and guest service skills.
The ability to manage competing priorities calmly in a high-volume environment.
A hands-on leadership approach and willingness to coach, support, and hold associates accountable.
Experience with airline crew business, group operations, or a union environment is a plus.
Availability to work varied shifts, including evenings, weekends, and holidays.

Apply

Submit your resume highlighting your front office leadership experience, Marriott background, and experience managing high-volume hotel operations.

Marriott Long Island is an equal opportunity employer.

Ready to apply?

You'll be redirected to Blue Sky Hospitality Solutions's application page.