Medical Receptionist- Kirkman, Rd.
Required skills
- greeting
- checking in
- checking out
- patient flow
- EMR
- patient portal
- online registration system
- demographic information
- insurance information
- insurance cards
Nice to have
- Pediatric front office experience
Role summary
Seeking a Medical Receptionist to manage front desk operations in a busy medical office. Responsibilities include greeting and checking in/out patients, managing patient flow, updating EMR, promoting the patient portal, verifying patient information and forms, scheduling appointments, processing payments, and maintaining a clean and organized waiting area. The role requires excellent customer service, organizational skills, attention to detail, and knowledge of medical terminology and HIPAA compliance. Pediatric front office experience is preferred.
Immediate Supervisor: Front Desk SupervisorGeneral Job Summary: Primary responsibilities include greeting, checking in, and checking out patients.
Essential Job Responsibility:1. Checks in/out patients and manages patient flow2. Updates patient tracking in EMR.3. Notifies patients of, and promotes the patient portal.4. Verifies forms are filled out completely using online registration system. Reconciles forms if needed.Monitors completion of patient forms and ensures sufficient documentation prior to patients leavingoffice.5. Maintains accuracy of patient demographic and insurance information by verifying this informationat each patient encounter.6. Scans insurance cards and driver’s licenses as needed.7. Schedules patient appointments within operational standards and documents appropriately.8. Completes insurance verification up to 3 days prior to patients visit to determine coverage.9. Collects copays, deductibles, coinsurance and past due balances prior to the patient being seen.10. Scans documents.11. Monitors Front Desk buckets and works appointment ticklers to schedule/reschedule appointments.12. Keeps Front Desk and Waiting Room clean and sanitized per practice standards.13. Answers the telephone in a warm, friendly manner.14. Maintains patient confidentiality in compliance with HIPAA standards.15. Performs other duties as assigned.Education: High school diploma or equivalentExperience: Pediatric front office experience preferred
Knowledge:1. Knowledge of medical terminology2. Basic computer operations and EMR
Skills:1. Excellent customer service skills2. Excellent telephone etiquette3. Task-oriented, strong organizational skills, ability to multitask4. Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness andhelpfulness
Abilities:1. Ability to work independently and as part of a team with a strong sense of focus2. Strong attention to detail
Work Environment: Combination of medical office and exam rooms. Frequent exposure tocommunicable diseases (including COVID-19), biohazards, and other conditions common in clinicalsettings.
Mental/Physical Requirements: Variety of walking, standing, sitting, bending, twisting, and reaching.Occasional need to lift/carry/move up to 50 pounds of equipment. Management of high-paced patient flowand related stressors.
