OSGP Senior Clinical Coordinator, Department of Oral & Maxillofacial Surgery

Patient Services:

• Scheduling appointments, follow-up appointments, and surgery per departmental protocol 
• Verifying patient eligibility and benefits with patient's insurance company
• Obtaining appropriate HMO primary care physician referrals
• Registering patients in EPIC at the time of the appointment

Administrative:

• Interacting with students and residents concerning patient care and meetings
• Answering and transferring telephone calls
• Screening phone calls: taking detailed messages or sending to voicemail
• Confirming and delivering facsimiles
• Pulling patients' charts for daily schedule
• Preparing clinicians' daily schedule
• Printing dictation
• Filing patient information/charts
• Maintaining patient records in a neat and orderly fashion
• Recording and tracking archival patient records in database
• Creating and/or verifying a record for the patient file
• Contacting doctor's offices to gather patient information and referrals
• Discussing and collecting fees
• Writing receipts of patient payment and third party payments
• Posting accurate visit charges
• Demonstrating knowledge of medical and dental insurance policies
• Escorting patients to seating in clinic exam rooms as necessary
• Problem-solving and multi-tasking to handle multiple patient needs simultaneously
• Checking availability of assistants for procedures; requests for special equipment arranged; preventing overbooking of appointments; ensuring that all financial considerations are arranged prior to appointment;