Digital Consulting, Marketing Technology, IT Services, Web Development

Sr. Director Client Service (Healthcare Provider)

RemoteRemoteFull TimeDirectorPosted 3 days agoVisa sponsorship available

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Required skills

engineering-led transformation
cloud modernization
data platforms
AI-enabled innovation
healthcare provider experience
hospital systems
EHR/EMR environments
revenue cycle management
enterprise technology consulting
CIO

Nice to have

healthcare payer experience
health insurance organizations
Snowflake
Databricks
Google Cloud
healthcare data platforms

Role summary

Seeking a Senior Director, Client Services Partner with extensive healthcare provider experience to drive strategic enterprise relationships through engineering transformation, cloud modernization, data platforms, and AI innovation. This role focuses on expanding existing partnerships, building executive relationships, and growing engineering services within complex healthcare organizations. The ideal candidate will leverage their deep understanding of hospital systems, EHR/EMR environments, and revenue cycle management to identify and develop technology consulting opportunities.

We are seeking an experienced Senior Director, Client Services Partner (Provider) to grow strategic enterprise healthcare relationships through engineering-led transformation, cloud modernization, data platforms, and AI-enabled innovation. This role is accountable for expanding existing client partnerships, developing executive relationships, and driving engineering services growth across complex healthcare organizations. The ideal candidate brings strong healthcare provider experience, including hospital systems, EHR/EMR environments, and revenue cycle management, with the ability to identify and expand enterprise technology consulting opportunities

Role & Responsibilities

Build and own the engineering and technology growth plan for our strategic enterprise health accounts, including relationship maps, target use cases, and a qualified pipeline.

Develop relationships with technology, data, security, and AI leaders, from VP and senior director levels up to the C-suite.

Use our existing experience and digital relationships as a bridge. Work with the account’s Client Partners to earn introductions, and share credit transparently.

Sell and shape fixed-scope engineering sprints and pilots, then convert them into retained engineering teams and managed services.

Work with solution architects, Forward Deployed Engineers, and global delivery to scope, price, and staff engagements.

Position our AI-enabled engineering approach, including governance, human oversight, and traceability, with technical, risk, and compliance stakeholders.

Navigate procurement, vendor risk, and security review at a large enterprise, and compete against global integrators.

Forecast accurately in our CRM, and contribute account intelligence and lessons learned to the team.

Preferred Qualifications

12+ years of experience in enterprise technology services or consulting, with a proven track record of growing healthcare provider accounts through engineering, data, cloud, and AI services.

Strong healthcare provider experience working with large hospital systems, hospital networks, or integrated delivery networks (IDNs).

Experience supporting EHR/EMR implementations and modernization, including Epic or Oracle Health, with an understanding of revenue cycle management.

Established relationships, or demonstrated success building relationships, with CIOs, CTOs, CDOs, and senior technology leaders within healthcare provider organizations.

Strong understanding of healthcare provider operations, clinical workflows, patient access, interoperability, and data modernization.

Ability to identify and expand Engineering & AI opportunities within existing client relationships, including cloud modernization, data platforms, custom engineering, product engineering, and AI-enabled transformation.

Experience shaping and growing complex technology consulting engagements into larger, multiyear programs.

Ability to collaborate with solution architects, engineering teams, and global delivery organizations.

Good to have:

Healthcare payer experience, including relationships with major health insurance organizations.

Experience expanding engineering services across both healthcare provider and payer accounts.

Familiarity with Snowflake, Databricks, Google Cloud, or healthcare data platforms.

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