Front Desk & PBX Clerk
Required skills
- Front Desk
- PBX
- guest service
- diplomacy
- tact
- confidentiality
- professional appearance
- flexible hours
- weekends
- holidays
Nice to have
- guest service based environment
- training
Role summary
The Front Desk & PBX Clerk is responsible for providing excellent guest service, managing front desk operations, and handling telephone communications. This role requires strong interpersonal and organizational skills, diplomacy, and the ability to maintain confidentiality and adhere to company policies. The position involves working closely with various hotel departments and requires flexibility in working hours, including evenings, weekends, and holidays. A background in a guest service environment is preferred, with 1-3 years of experience.
· Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations
· AAA Four Diamond guest service requirements and standards.
· Work closely with Housekeeping, Facilities and Player Development on a daily basis.
· Ensure safe and proper use of all computer equipment.
· Conduct and participate in approved and required departmental training; this includes assisting with communication related to training for all hotel team members.
· Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
· Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.
· Maintain a high level of professional appearance, demeanor, and integrity.
· Must be able to work flexible hours including evenings, weekends, and holidays.
· Uses time efficiently and effectively to manage priorities.
- Preferable one (1) to three (3) years experience in a guest service based environment (years of experience vary by position).
- Must have excellent interpersonal skills
- Must have excellent organizational skills
- Strong guest service skills
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
