
Lead Casino Supervisor
Required skills
- Casino Supervisor
- Slots
- Table Games
- Pit Procedures
- Taxable Jackpots
- Guest Service
- Company Policies
- Regulatory Procedures
- Training
- Dealers
Nice to have
- Casino Operations Shift Manager
Role summary
The Lead Casino Supervisor is responsible for coordinating and implementing pit procedures, overseeing both the Slots and Table Games departments, and ensuring adherence to company policies and guest service standards. This role involves maintaining professionalism, acting as a Shift Manager designee when needed, and addressing team member concerns. The Lead Casino Supervisor will also assist the Talent Team with interviews and hiring recommendations, and train dealers to ensure high performance. This is a non-uniformed position requiring strict confidentiality and a positive attitude.
Coordinate and implement the pit procedures. Maintain two-way communication with subordinates to ensure awareness of new policies or procedures. Maintain a high degree of professionalism when dealing with subordinates and guests. Act as a Casino Operations Shift Manager designee at times in which may be responsible for taxable jackpots in slots.
- Adhere to guest service requirement listed above.
- This position has oversight of both the Slots and Table Games department.
- Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
- Maintain a positive attitude at all times, supporting the policies of Senior Management of the casino as well as Senior Management of Ameristar Casino Resort – St. Charles.
- This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty.
- Must maintain the strictest confidence pertaining to any and all confidential and proprietary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.
- Address team member questions and concerns; conduct internal investigations as needed.
- Assist the Talent Team with interviews and make recommendations on those to hire.
- Train and develop dealers to ensure highest level of performance.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
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