
Host
Required skills
- customer service
- communication skills
Nice to have
- 6 months experience
Role summary
As a Host, you will be the first point of contact for guests, welcoming them with warmth and guiding them to their tables. You will be responsible for setting the tone for their dining experience by presenting menus and specials with enthusiasm. Your role involves orchestrating the service team for efficient and friendly service, coordinating breaks, and ensuring the dining area is clean and safe. You will also handle guest concerns, escalate issues to management, and track key metrics like guest counts and service hiccups to drive continuous improvement. The position requires excellent customer service and communication skills, the ability to stand for extended periods, and the capacity to obtain necessary certifications.
As our Host, you'll be the first friendly face guests see! Here's what you'll be doing:
- Welcome guests with genuine warmth and guide them to their perfect table based on party size and station assignments—think of yourself as the restaurant's welcoming ambassador!
- Hand off menus and get guests excited about our specials—your enthusiasm sets the tone for their entire dining experience.
- Keep the energy flowing by moving through the restaurant and orchestrating our service team to deliver fast, friendly, and fantastic service that keeps guests smiling.
- Coordinate breaks for our bus and server team to keep everyone fresh and the restaurant running smoothly.
- Keep a sharp eye on the dining room to ensure it's spotless and meets all safety and health standards—a clean space is a happy space!
- Turn any guest concerns into opportunities to wow them; escalate issues to management when needed so we can make things right.
- Track the night's wins by recording guest counts, noting any team absences, and flagging equipment or food service hiccups so we can continuously improve.
- Six (6) months of experience preferred.
- Must be able to stand and walk for extended periods during shift.
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
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