Lead the Guest Experience | Front Office Manager – Local Opportunity

New York, NYOnsiteFull TimeLeadPosted 16 days ago

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Required skills

hotel front office operations
guest services
supervisory experience
management experience
customer service
multitasking

Nice to have

process improvement
front desk efficiency

Role summary

A New York City hotel is seeking an experienced Front Office Manager for a temporary, onsite assignment. This role involves overseeing daily front desk operations, leading and training the front office staff, and ensuring excellent guest service. The ideal candidate will have previous supervisory or management experience in hotel front office operations and hands-on experience with the OnQ Property Management System (PMS). Strong leadership, communication, and customer service skills are essential. The position offers $38/hour and is expected to last 2-3 months.

Take the Lead: Front Office Manager

$38/hour | New York, NY | Local, Temporary Assignment

Are you a hospitality leader who knows how to keep hotel front desk operations running smoothly while delivering an outstanding guest experience? We're looking for an experienced Front Office Manager to lead the front desk team at a New York City hotel.

What You'll Do

Oversee daily front desk operations, including check-ins, check-outs, and reservations.
Lead, schedule, train, and support front office staff.
Deliver excellent guest service and resolve complaints professionally.
Coordinate with housekeeping and other departments to ensure smooth hotel operations.
Monitor room availability, occupancy, and daily front office reports.
Maintain accurate records and uphold hotel policies and service standards.
Identify opportunities to improve front desk efficiency and guest satisfaction.

What You'll Bring

Experience in hotel front office operations or guest services.
Previous supervisory or management experience.
Required: Hands-on experience with OnQ Property Management System (PMS).
Strong leadership, communication, and customer service skills.
Excellent organization, multitasking, and problem-solving abilities.
Flexibility to work evenings, weekends, and holidays as needed.

Position Details

Pay: $38/hour
Location: New York, NY
Job Type: Local assignment
Duration: Temporary, approximately 2-3 months

Ready to Lead?

Bring your front office expertise and leadership skills to this opportunity. Apply today!

I understand that Bridge Point may conduct background checks and/or obtain consumer and investigative reports in connection with my application or employment, as permitted by the Fair Credit Reporting Act (FCRA) and applicable state laws. These reports may include information about my criminal history, employment, education, driving record, and other job-related data. I authorize the Company and its agents to obtain and use such reports and understand that I will receive a separate FCRA disclosure and authorization form. I also understand that employment may be contingent on passing a drug and/or alcohol test, and if applicable, I consent to the release of prior DOT-regulated drug and alcohol test results in accordance with 49 CFR Part 40.25. I release the Company and its agents from liability for the lawful use of this information and understand that this is not a contract of employment, and that if hired, my employment will be at-will unless otherwise stated in writing

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