Agent Support Specialist

Coraopolis, PAOnsiteFull TimePosted 1 month ago

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Required skills

Agent Support
Customer Service
Relationship Management
Brand Ambassador

Nice to have

Timeliness
Calm under pressure
Proactivity

Role summary

Bridgeway, a leading specialty transportation provider in Pittsburgh, is seeking an Agent Support Specialist to join their dynamic team. This role involves acting as a brand ambassador and first line of support for Independent Agent Contractors, responding to inquiries, building relationships, and assisting with onboarding. The specialist will also collaborate with departments like IT to troubleshoot issues and ensure agent satisfaction. A High School Diploma or GED and 2+ years of customer service experience are required. Preferred skills include strong communication, problem-solving, and proactivity.

About Bridgeway

Bridgeway is a rapidly growing Pittsburgh based company that is already among the country’s largest specialty transportation providers. Join an exciting and dynamic work environment where Team Members work together to deliver world class support to our customers, drivers, agents and carriers. With over a half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country’s toughest transportation problems. Join our Team and become the Future of Freight!

Role and Responsibilities

Be a brand ambassador to our Independent Agent Contractors
Act as first line of support for our Agents and interdepartmental inquiries/concerns involving our Agents
Work to timely and proactively respond to calls or emails
Work to understand the various operating systems and how functions flow within the organization
Create and maintain relationships with agents to ensure satisfaction
Onboard agents and generate a welcoming environment/process
Engage with various departments, including our IT team, to troubleshoot and resolve issues
Understand and be able to describe the Bridgeway brand talking points

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice by your manager.

Qualifications and Education Requirements

High School Diploma or GED
2+ years of customer service experience

Preferred Skills

Attention to detail, ability to complete tasks in a timely manner, levelheaded and calm during stressful interactions, problem solving, proactivity to facilitate more effective results, and written and verbal communication is very important.

The Company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information or other categories protected by law.

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