Dental Front Desk Coordinator (FT)

Dental Front Desk Coordinator Lansing, MI
Oakhill Dental Associates is looking for an enthusiastic Full-Time Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk.

The ideal candidate will hold a friendly and professional demeanor, demonstrate excellent communication skills and compassion supporting the patient experience. This person works effectively in a team environment and must be able to communicate well. 
Oakhill Dental Associates: 2410 Lake Lansing Rd #1, Lansing, MI 48912 Derksen Dentistry: 2410 Lake Lansing Rd #2, Lansing, MI 48912

Oakhill Current Schedule:

• Monday 8:00 AM - 5:00 PM
• Tuesday 8:00 AM - 4:00 PM
• Wednesday 8:00 AM - 5:00 PM
• Thursday 8:00 AM - 4:00 PM
• Friday 8:00 AM - 12:00 PM

Schedule will be changing soon to Derksen's Schedule:

• Monday 8:30 AM - 5:30 PM
• Tuesday 9:00 AM - 6:00 PM
• Wednesday 8:00 AM - 5:00 PM
• Thursday 7:00 AM - 3:00 PM
• Friday 8:00 AM - 12:00 PM

Our dedicated team includes:

• Two FT Dentists
• One FT Front Desk Coordinator
• Two FT Registered Dental Hygienist (a few temps on call)
• One FT Dental Assistant

Requirements:

• Patient Interaction:
  • Greet patients and visitors in a friendly and professional manner.
  • Schedule appointments and maintain the appointment calendar.
  • Answer phone calls and address inquiries or direct them to the appropriate department.
  • Verify patient information and insurance details.
• Appointment Management:
  • Coordinate and schedule appointments based on dentist availability.
  • Send appointment reminders to patients and confirm appointments.
  • Handle appointment cancellations and rescheduling.
  • Ensures re-care is being booked. 
  • Follows up with patients on unscheduled treatment plans.
• Administrative Tasks:
  • Maintain accurate patient records and update information as needed.
  • Handle patient registration and check-in/check-out processes.
  • Process and verify insurance information.
  • Collect and record payments for services rendered.
  • Oversees and participates in collections of aged receivables.
• Team Coordination:
  • Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
• Problem Resolution:
  • Address patient concerns and resolve issues related to appointments, billing, or service.
  • Collaborate with dental professionals to handle patient complaints effectively.

Qualifications:

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Physical Requirements:

• Must be able to lift up to 15-30 pounds at time.

Benefits:

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.