Healthcare, Academic Medicine

MG Patient Service Specialist

MassachusettsOnsiteFull TimeEntry-level (exp-based)$18–$30 /hrPosted 1 month agoVisa sponsorship available

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Required skills

patient cases
telephone calls
messages
patient appointments
demographics
health insurance information
eligibility checks
insurance co-pays
prior balances
scheduling notes

Nice to have

medical secretary
Athena
Microsoft Office
Word
Excel
Outlook

Role summary

The Patient Service Specialist is part of the administration team responsible for daily front-end tasks to ensure smooth operations in a physician practice. This role requires maintaining a professional and positive demeanor with patients via in-person, phone, or email interactions. Key responsibilities include answering calls, scheduling appointments, registering patients, verifying insurance, collecting co-pays, managing prior authorizations, and working revenue cycle tasks within the EMR system (Athena preferred). The role emphasizes strong customer service, communication, and interpersonal skills, with a preference for candidates with prior medical secretary or EMR experience.

SUMMARY:

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
Provides a high level of customer service to all new and existing patients of the practice.
Creates patient cases and documents telephone calls and messages into Athena or other EMR.
Schedules patient appointments and appropriate testing for patients as requested.
Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
Collects required insurance co-pays from patients including any prior balances.
Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
Performs work in EMR buckets as directed and per practice need.
Responsible to inform manager of administrative supply needs or assists with ordering.
Follows up with providers on missing slips and creates claims in Athena.
Responsible to work assigned revenue cycle buckets as directed.
Must be able to work independently with little supervision.
Adheres to BHMG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.

MINIMUM QUALIFICATIONS:

One to three years as a medical secretary preferred.
Strong customer service excellence expected.
Excellent communication and interpersonal skills required.
Experience with EMR strongly preferred. (Athena a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION:

High School Diploma or equivalent required.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

Monday through Friday 8am to 5PM

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

Ready to apply?

You'll be redirected to Brown Medicine's application page.

MG Patient Service Specialist

Is this role right for you?

Required skills

Nice to have

Role summary

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.

Provides a high level of customer service to all new and existing patients of the practice.

Creates patient cases and documents telephone calls and messages into Athena or other EMR.

Schedules patient appointments and appropriate testing for patients as requested.

Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

Collects required insurance co-pays from patients including any prior balances.

Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.

Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.

Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.

Performs work in EMR buckets as directed and per practice need.

Responsible to inform manager of administrative supply needs or assists with ordering.

Follows up with providers on missing slips and creates claims in Athena.

Responsible to work assigned revenue cycle buckets as directed.

Must be able to work independently with little supervision.

Adheres to BHMG policies.

Always uses discretion to ensure patient confidentiality.

Performs other duties as requested.

MINIMUM QUALIFICATIONS:

One to three years as a medical secretary preferred.

Strong customer service excellence expected.

Excellent communication and interpersonal skills required.

Experience with EMR strongly preferred. (Athena a plus)

Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION:

High School Diploma or equivalent required.

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Is this role right for you?

Required skills

Nice to have

Role summary

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.

Provides a high level of customer service to all new and existing patients of the practice.

Creates patient cases and documents telephone calls and messages into Athena or other EMR.

Schedules patient appointments and appropriate testing for patients as requested.

Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

Collects required insurance co-pays from patients including any prior balances.

Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.

Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.

Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.

Performs work in EMR buckets as directed and per practice need.

Responsible to inform manager of administrative supply needs or assists with ordering.

Follows up with providers on missing slips and creates claims in Athena.

Responsible to work assigned revenue cycle buckets as directed.

Must be able to work independently with little supervision.

Adheres to BHMG policies.

Always uses discretion to ensure patient confidentiality.

Performs other duties as requested.

MINIMUM QUALIFICATIONS:

One to three years as a medical secretary preferred.

Strong customer service excellence expected.

Excellent communication and interpersonal skills required.

Experience with EMR strongly preferred. (Athena a plus)

Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION:High School Diploma or equivalent required.

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See how RiseMe works

EDUCATION:

High School Diploma or equivalent required.