Lead Product Manager, Gigs for Work

New YorkHybridFull TimeLeadPosted 26 days ago

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Required skills

product vision
product strategy
roadmap
B2B
enterprise buyers
IT
Finance
People Teams
Procurement
SQL

Nice to have

telecom
connectivity
payments
legacy infrastructure
HRIS
identity management

Role summary

Gigs for Work is seeking a Lead Product Manager to redefine corporate mobility by creating a modern, software-like employee connectivity platform. This role involves owning the product vision, strategy, and roadmap end-to-end, focusing on delivering automated, borderless phone plans and managing integrations with existing IT stacks. The ideal candidate will have deep B2B customer empathy, strong systems thinking, and experience with AI automation to address manual processes in industries like telecom. This is a hybrid role with significant in-office collaboration expected.

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

Speed. We move and we ship. We set bold deadlines and treat every week like it matters.

Ownership. If you see something broken, fix it. We don't wait for permission.

Customer Obsession. Our customers' product is our product.

Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.

First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

Corporate mobility hasn’t really changed in 20 years. It still runs on paper contracts, carrier account reps, and spreadsheets. IT leaders juggle a separate contract in every country, take on surprise roaming fees, mail physical SIMs, and cancel lines by hand weeks after someone leaves. Every company with a distributed workforce lives with this mess, and almost nobody has tried to fix it.

Gigs for Work is fixing it. Our vision is employee connectivity that works like modern software: set up automatically on day one, follows the employee across borders, and shuts off on their last day without anyone filing a ticket. Companies already use Gigs for Work to activate, manage, and pay for employee phone plans in 25+ countries. That includes enterprise SIMs on top networks, eSIMs delivered over Slack, Teams, WhatsApp, or email, provisioning tied to the employee lifecycle, and one invoice across every country. Teams can run it from our dashboard or plug it into their IT stack so it runs itself.

As Lead Product Manager for Gigs for Work, you’ll own the product vision, strategy, and roadmap end to end, working directly with the GM and GTM teams. This is a rare chance to rebuild a whole category from first principles, with the platform underneath to actually ship it.

What You Will Do

Set the vision and own the roadmap. Define where Gigs for Work goes over the next several years, and build a multi-cycle roadmap that serves customers now without losing sight of that vision.

Get deep into your customers’ world. This product has several buyers with different needs. IT wants zero tickets. People teams want a great first day. Finance wants one predictable invoice. Procurement wants fewer vendors. Spend real time with each of them, read support threads, study usage data, and turn what you learn into sharp problem statements the team can rally around. You should know our customers’ pain better than they can put it into words.

Think like an architect, not a feature factory. Map the product and systems as they exist today against where they need to be, then make the calls on data models, abstractions, and platform investments that let us launch a new country or integration in days, not quarters. Turn that into a back-end roadmap that removes manual work and makes the team faster every cycle.

Automate an industry that still runs on manual work. Carrier systems weren’t built for this, especially across a long tail of markets. Use AI and automation to fill the gaps they leave. Define what “best” looks like in our most important markets, and design how that standard scales everywhere else.

Make the dashboard optional. Build integrations with the systems customers already run, like HRIS, identity, and MDM, so lines follow the employee lifecycle automatically and admins rarely need to log in.

Run the product engine. Own the weekly cadence with your engineering and design partners, covering discovery, specs, build vs. buy calls, roadmap reviews, and launches.

Deepen what’s live. Work closely with Sales and Customer Success to sharpen and extend what we’ve already shipped, based on what customers are actually doing with it.

Write the narrative. Write the docs that get leadership and cross-functional teams aligned on strategy, risks, and the bets we’re making.

What We Are Looking For

7+ years of product management, including owning a product area or portfolio with real business impact. You set its strategy and multi-cycle roadmap and made the hard tradeoffs between short-term wins and long-term bets.

You’ve built something from an early stage, or redefined how an established category works, and you can write a vision that makes people want to build it.

Deep B2B customer empathy. You’ve shipped for enterprise buyers and know how to serve several stakeholders at once (IT, Finance, People, Procurement) without building a product that pleases none of them. You back your instincts with data and pull it yourself in SQL.

Systems thinking. You’re at home in integration-heavy, operations-heavy products, can go deep with engineers on APIs and data models, and know when to invest in the platform versus ship the feature.

You do well with messy realities: legacy partners, inconsistent systems across markets, and manual processes waiting to be automated. You see the mess as the opportunity.

Hands-on with modern AI tools, with a clear view of where they replace manual operations and change how products get built.

You make calls with imperfect information, own the outcome, and keep things moving.

Your writing is crisp enough to align executives and cross-org teams around a strategy.

Bonus points if

Experience in telecom, connectivity, payments, or another industry built on legacy infrastructure

Built integrations with HRIS, identity (Okta, Entra), or MDM systems

Launched products across many countries with different local rules

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.

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