Customer Experience Specialist - Operations

Position Summary:

This position will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Specialist will act as an advocate for both the customer as well as for Bunge, ensuring that our customer’s needs are handled in an efficient and profitable fashion. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Functions:

• Support excellent customer experiences through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

• Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.

• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.

• Assist Customer Service Supervisor with escalations to resolve operational and customer issues

• Complete bi-monthly check-ins with customers, focusing on improvement of customer experience

• Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer

• Travel as necessary to Bunge facilities and customer meetings

Skills & Experience Requirements:

• Bachelor's degree with 0 - 2 years of position related experience, or equivalent combo of education and experience level.

• Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.

• Strong interpersonal and communication skills; verbal, written phone/email etiquette skills.

• Strong attention to detail, problem solving, prioritization, time management and organizational skills.

• Strong ability to multitask

• Positive and professional attitude

• Ability to work and collaborate with cross functional teams

• Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment

• Stable, adaptive, and able to handle a stressful situation with calm and reason.

• Flexible, open to change, and can experiment with new solutions to achieve results

• Self-assured, confident, and secure when making decisions and taking action

• Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus

• Experience in agribusiness or related industry a plus

• Experience with SAP, SF.com & Tableau a plus

• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
•  We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge