Fast Food, Restaurants

General Manager - Burger King Portales

Portales, NMOnsiteFull TimeManager / Head$48,000–$55,000 /yrPosted 10 days agoVisa sponsorship available

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Required skills

P&L management
restaurant profitability
guest service
leadership skills
on-boarding
training
performance management
labor management
scheduling
compliance

Nice to have

Role summary

Burger King is seeking a Restaurant General Manager (RGM) for its Portales location. The RGM is responsible for the overall profitability, guest experience, people management, and operations of a single restaurant. This executive leadership role involves managing a team of 20-45 employees, including an Assistant Manager and Shift Coordinators. Key responsibilities include P&L accountability, driving sales, ensuring excellent guest service, leading recruitment and team development, managing labor and operations, and ensuring compliance with regulations and brand standards. The ideal candidate has 1-2 years of restaurant management experience and a strong understanding of P&L drivers.

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

About Burger King

Every day, more than 11 million guests visit BURGER KINGÂ® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KINGÂ® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPERÂ®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Qualifications And Skills:

Must be at least eighteen (18) years of age
High School Diploma or GED required.
1-2 years of previous restaurant management experience
Strong understanding of P&L management & drivers of restaurant profitability
Ability to prioritize own and others' work and time to meet deadlines and objectives
Demonstrated leadership skills
Demonstrated understanding of guest service principles
Available to work evenings, weekends, and holidays
Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Summary Of Responsibilities:

PROFITABILITY

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes

Reviews key P&L lines to increase profitability for the restaurant

Drives sales through proactive guest service, people development & operations management

GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility

Manages the guest experience through operations and timely response to Guest issues

Problem solves guest feedback systems to determine root-causes and develops action plans to address issues

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team

On-boards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance

OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws, and BKC policies

Ensures that restaurant upholds operational and brand standards

Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

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