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By The Bay Health Verified
Healthcare, Hospice Care, Home Health Care, Palliative Care

Patient Care Support Services Assistant

Sonoma, CAOnsiteFull TimeEntry-level (exp-based)Posted 19 days agoVisa sponsorship available

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Required skills

  • patient records
  • administrative support
  • organization policies
  • applicable laws and regulations
  • CDPH vaccine requirements
  • healthcare personnel
  • Triage
  • incoming calls
  • prospective and current patients
  • caregivers

Role summary

By the Bay Health is seeking a full-time Patient Care Support Services Assistant to provide administrative support and maintain patient records in compliance with policies and regulations. Responsibilities include triaging calls, conducting daily chart audits using Epic and Excel, managing mail, and assisting the Patient Care Support Services Manager with special projects. The role requires a high school diploma or GED, with a preference for candidates with at least one year of clerical/administrative experience, ideally in a healthcare setting. The position is on-site in Sonoma, Monday-Friday, with weekend and holiday rotations, and occasional travel to Larkspur.

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Patient Care Support Services Assistant supports Patient Care Support Services Manager by maintaining patient records and provide administrative support in compliance with organization policies and procedures and applicable laws and regulations.

Schedule:

Monday - Friday, 8:30am - 5:00pm; includes weekend and holiday rotations

Location:

On-site; Sonoma with occasional travel to Larkspur office as needed

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.Essential Duties & Responsibilities include (but are not limited to):

  • Triage all incoming calls from prospective and current patients, caregivers, members of medical community, staff, and public, helping to identify the proper staff member to receive the call in a prompt and courteous manner.
  • Daily Audit chart audits by running and reviewing Epic, Excel, PCSS Admit reports for Admission to Discharge patients to ensure accuracy, working with internal departments, individual staff members as well as external medical community and vendors.
  • Collects and distributes interoffice mail.
  • Facilitates outgoing mail using the USPS mailing system.
  • Assist PCSS Manager on special projects as requested

    • Education/Experience:

  • High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
  • Minimum of one year’s experience performing clerical/administrative tasks preferably in a health care setting.

    • Pay Range:$25.00 - $26.00 hourly

    By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.

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