C3EL Verified

Enterprise Software, Artificial Intelligence, Cloud Computing

End User Support / Systems Administrator

Scott Afb, ILOnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

Secret clearance
U.S. Citizenship
Windows workstations
peripherals
printers
enterprise environment
workstation moves/adds/changes
network-connectivity troubleshooting
trouble-ticket systems
escalation processes

Nice to have

DoD
federal desktop support
high-tempo mission
contracting environment
switches
structured cabling

Role summary

Seeking an End User Support / Systems Administrator for on-site support at Scott Air Force Base, IL. Responsibilities include setting up and relocating workstations, troubleshooting hardware and network connectivity, managing trouble tickets, and coordinating with application administrators and DISA teams. Requires experience with Windows workstations, peripherals, printers, and enterprise environments, along with trouble-ticket systems and escalation processes. DoD or federal desktop support experience is preferred.

Overview:

Job Title: End User Support / Systems Administrator

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

Primary Responsibilities:

Provide IT equipment support for new-user workstations and relocation moves within Building 3600.

Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.

Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.

Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.

Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.

Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.

Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.

Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

Required Qualifications:

U.S. Citizenship.

Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.

Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.

Experience with trouble-ticket systems and escalation processes.

Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

DoD or federal desktop/end-user support experience.

Experience supporting users in a high-tempo mission or contracting environment.

Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.

IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

High school diploma and at least 2 years of relevant experience.

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