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Medical Devices, Healthtech, Software

Service Technician

Kennewick, WAOnsiteFull TimePosted 2 months agoVisa sponsorship available

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Required skills

  • repair
  • Cadwell products
  • electronic medical devices
  • productivity standards
  • quality standards
  • repair volume targets
  • warranty repair rate
  • customer contact
  • technical policies
  • administrative policies

Nice to have

  • electronics
  • relevant experience

Role summary

The Service Technician is responsible for troubleshooting and repairing specific Cadwell electronic medical devices. This role requires careful handling, precise workmanship, and adherence to quality and productivity standards, including repair volume targets and warranty repair rate thresholds. The technician will also contact customers to gather necessary information for accurate repairs. Key responsibilities include performing repairs, documenting work, maintaining a clean work area, and adhering to safety procedures and QMS guidelines. A working knowledge of electronics fundamentals, computer applications (MS Office, Google Workspace), and Cadwell products is essential. A high school diploma is required, with a technical certification in electronics being preferred. No prior experience is necessary, but relevant experience is a plus. The role may involve travel and occasional work outside normal business hours.

Position SummaryThe Service Technician is responsible for the troubleshooting and repair of specific Cadwell products, with direction and support from the Service Department Lead. Repairs are performed on Class I and II electronic medical devices, requiring careful handling, precise workmanship, and adherence to quality standards. Meeting established productivity and quality standards is an essential requirement of this position, including repair volume targets and warranty repair rate thresholds. The role also contacts customers as needed to gather information required to complete repairs accurately. Job Duties and Responsibilities

  • Troubleshoot and perform repair operations on specific Cadwell products, completing work accurately and in a timely manner.
  • Contact customers as needed during the repair process to gather additional information required to complete service orders accurately.
  • Follow established technical and administrative policies and procedures, including pricing guidelines.
  • Maintain work area, tools, and equipment in a clean and orderly condition, adhering to prescribed safety procedures and regulations.
  • Complete required documentation and paperwork accurately and on time.
  • Other activities as directed, assigned, or requested.

    • Knowledge, Skills, and Abilities

  • Working knowledge of electronics fundamentals as applied to the repair of electronic medical devices, including resistors, capacitors, and other electronic components; soldering; component removal and replacement; and schematics and other electronic documentation.
  • Working knowledge of computer applications including MS Office, Google Workspace, query tools, and database systems.
  • Develops and maintains knowledge of Cadwell product lines and how they are used by clinicians, and effectively troubleshoots computer hardware and software issues.
  • Develops and maintains a foundational understanding of Cadwell's Quality Management System (QMS), including product escalation processes and Engineering Change Orders (ECOs).
  • Communicates clearly and professionally with co-workers, customers, and vendors in both written and verbal formats.
  • Approaches work with attention to detail, an organized methodology, and effective time management and follow-through.
  • Exhibits Cadwell's core values of integrity, initiative, accountability, commitment to excellence, and service to others.

    • Education / Experience

  • High school diploma or equivalent (required)
  • Technical certification in electronics or a related field (preferred)
  • No prior experience required; relevant experience in electronics repair or a related field is a plus

    • Physical Requirements / Working Conditions

  • Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, and occasional lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
  • Extensive use of a computer will be required.
  • Domestic and international travel may be required; must be able to obtain necessary travel documents.
  • Work hours outside normal business hours may be required at times to meet business needs.

    • Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com.

    Salary Range$22—$38 USD
    Ready to apply?
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