Hotel Operations Assistant Manager

The Assistant Hotel Operations Manager supports the daily operation of the hotel while helping deliver an exceptional guest experience and ensuring operational excellence across all departments. Working closely with department leaders and the Hotel Operations Manager, this role assists in overseeing front-of-house and back-of-house operations, maintaining service standards, supporting team development, and driving continuous improvement initiatives.

We are seeking a hospitality professional who thrives in a fast-paced, people-focused environment and is passionate about developing others. The ideal candidate enjoys coaching team members, facilitating training programs, reinforcing brand standards, and helping create memorable guest experiences through effective leadership, collaboration, and operational support.

Responsibilities

• Support the daily management of hotel operations, assisting department leaders in maintaining efficient workflows, service standards, and appropriate staffing levels.
• Deliver an exceptional guest experience by addressing guest concerns, supporting service recovery efforts, and identifying opportunities to improve guest satisfaction and operational performance.
• Serve as a training champion for the department by coordinating onboarding programs, facilitating operational training, tracking training completion, and supporting departmental learning initiatives.
• Coach and mentor team members and supervisors through ongoing feedback, skills development, and performance improvement activities to build a culture of service excellence and continuous learning.
• Assist with financial and administrative responsibilities including payroll review, labor management, KPI tracking, budgeting support, forecasting assistance, and cost-control initiatives.
• Monitor property standards by supporting maintenance activities, safety programs, cleanliness inspections, vendor relationships, and adherence to brand standards.
• Utilize learning management systems (LMS) and operational reporting tools to monitor training effectiveness, compliance, and team development progress.
• Act as Manager-on-Duty when assigned, providing leadership support and ensuring seamless hotel operations.

Qualifications

• Previous experience in hotel operations, hospitality supervision, or leadership roles.
  • Casino hotel experience preferred.
  • Demonstrated experience in training, coaching, onboarding, or employee development programs preferred.
• Strong understanding of hotel operations, guest service standards, and departmental workflows.
• Excellent communication, presentation, facilitation, and interpersonal skills.
• Proven ability to coach, mentor, and develop diverse teams in a hospitality environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Experience with hotel management systems and operational reporting tools.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.