Delivery Coordinator

Delivery Scheduler

Description of Responsibilities

The PCC role requires strong relationships with the operations teams to act as a conduit to effective execution of new orders and implementation of custom customer solutions. This role is based in the corporate headquarters. 

Scope of Supervision

None
 

Responsibilities of the Patient Care Coordinator – Delivery Scheduler include the following:

• Accurately schedule new / refill prescription deliveries to the patient / physician office via phone or email

• Collect patient copayments.

• Complete a patient assessment questionnaire with each delivery.

• Send patient hardship program forms as required and follow up on their return.
• Answer all scheduling phone calls and e-mails.
• Contact any patient / physician office if there is a delivery delay.
• Represent the pharmacy in a professional and courteous manner in all interactions with patients, providers, and peers. 
• Work collaboratively with internal staff to ensure all issues are addressed in a timely manner.
• Report any misconduct, suspicious or unethical activities to the Compliance Officer. 
• Additional tasks as required by management.

Qualifications and Preferred Skills

• Organizational skills sufficient to maintain consistently accurate records. 
• Ability to evaluate options and to make efficient decisions. 
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail. 
• Candidates should have a working knowledge of pharmacy applications.
• Knowledge of medical terminology
• Data entry skills required.