
Product Specialist Advisor
Required skills
- computer
- internet searches
- follow up
- customer service
- safe work area
- clean work area
- standing
- stooping
- crawling
- bending
Nice to have
- sales experience
- RV product
- camping product
- Service Department procedures
- policies
- driver's license
Role summary
Camping World is looking for a Product Specialist Advisor to join their sales team. This role involves direct customer interaction to identify specialized product needs, provide price estimates for installations, and schedule appointments. The Product Specialist will collaborate with the service team to ensure customer satisfaction, manage prepayment logs, monitor parts, and inspect vehicles for correct part orders. The position requires computer proficiency, excellent organization and follow-up skills, and a commitment to providing excellent customer service in a safe work environment. Preferred qualifications include sales experience, RV product knowledge, and familiarity with service department procedures.
Camping World is seeking a Product Specialist Advisor for our growing team.
At Camping World, a Product Specialist Advisor works directly with the customers to determine specialized product needs and services and provides price estimates for designated installations prior to scheduling appointments. The Product Specialist is a member of the sales team and works collaboratively with the service team to ensure a high level of customer service satisfaction.
What You’ll Do:
Daily interaction with customers to promote specialized product needs and installations
Review each job for proper sizing, colors, placement, and prior to scheduling job for installation
Maintain and update prepayment logs and keep customers apprised of work progress
Schedule installation appointments with designated service staff members
Monitor daily parts traffic and receive parts for installations
Inspect vehicle to ensure proper parts are ordered
Provide excellent overall customer service
Maintain a safe and clean work area for customers and coworkers
May cross train to perform other duties as necessary
What You’ll Need to Have for the Role:
High School diploma or GED equivalent preferred
At least one year of sales experience is preferred
At least one year of previous RV or camping product is preferred but not required
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
Knowledge of Service Department procedures and policies is preferred
A valid driver's license may be required
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Periods of standing, stooping, crawling, and bending
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
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