Access Coordinator-Full Time-Days
Required skills
- 1 year clerical experience
- English language proficiency
- Office equipment skills
- Manual dexterity
- Verbal communication skills
Nice to have
- Customer service
Role summary
Cape Fear Valley Medical Center is seeking an Access Coordinator for their Medical Oncology department in Fayetteville, North Carolina. This full-time, day shift role is responsible for ensuring optimal patient flow, accurate charge entry, initiating new patient records, and efficient scheduling. Key duties include managing patient information packets, verifying demographics and insurance, scheduling appointments, posting charges and payments, maintaining the cash drawer, answering billing inquiries, directing patients, and securing the office at shift end. A high school diploma and 1 year of clerical experience are required, with 1 year of medical business office or public contact experience preferred. Strong communication, organizational, and stress management skills are essential.
Facility
Cape Fear Valley Medical CenterLocation
Fayetteville, North CarolinaDepartment
Medical OncologyJob Family
ClericalWork Shift
Days (United States of America)Summary
Ensure optimum patient flow through the office; accurate and prompt entry submission of charges; initiation of new patient medical records; accurate, efficient scheduling of patient visits and timely submission of reports.Major Job Functions
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Ensure completion of new patient information packet including consents, insurance forms and other clinical documents
Verify and update computer system with patient demographic and insurance information
Schedule appointments for follow-up visits and procedures in the computer system
Determine the appropriate provider, length and time of appointment
Accurately post charges in the computer system to the proper patient account
Collect and post payments from patients and prepare patient receipts
Maintain and responsible for cash drawer (batch) and balances and closes cash drawer
Answer basic questions about patients’ bills and insurance
Direct patients to appropriate clinical area
Close and secure office at the end of shift
Other duties as assigned
Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education and Formal Training:
High school diploma or equivalent required
Work Experience:
1 year clerical experience required
1 year medical business office or significant public contact experience preferred
Knowledge, Skills, and Abilities Required:
Proficiency in reading, writing, and speaking the English language
Ability to deal with patients under stress
Good planning and organizational abilities
Speaking and hearing to converse with the public
Office equipment skills
Physical Requirements:
Ability to see and read printed data and computer screens
Manual dexterity
Visual and auditory acuity to collect information
Verbal communication skills
Ability to lift, stoop, bend, kneel, reach and sit for extended periods of time
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
