Quality Analyst

Join a team where your work truly makes a difference. For nearly 70 years, Caron Treatment Centers has helped individuals and families find hope, healing, and lasting recovery through compassionate, evidence-based addiction and behavioral healthcare. At Caron, employees are supported with opportunities to learn, grow, and build meaningful careers, along with competitive pay, comprehensive benefits, generous paid time off, tuition reimbursement, and a 401(k) plan. 

We’re proud to foster a supportive, collaborative workplace where employees feel valued and connected to our mission. That commitment has earned Caron multiple national and regional Top Workplace recognitions, including being named a USA TODAY Top Workplace for 2026. 

Join us to build a career with purpose, growth, and impact at Caron.

This position is Full Time, on site at our Wernersville, PA location.

QUALITY ANALYST MAIN DUTIES AND RESPONSIBILITIES:

MAIN DUTIES AND RESPONSIBILITIES:

Quality Improvement Process/Data Management

Quality Analyst will complete all tasks outlined below for their assigned regions:

1.  Coordinate process improvement task forces and assist the Corporate Director of Quality and Compliance in management of process improvement projects.
2.  Collect and analyze data for quality measurements at Caron.
3.  Manage and/or conduct measurements related to patient care improvement and medical record documentation improvements. (Example: Open Chart Reviews, Closed Chart Reviews, Patient Satisfaction.)
4. Complete timely and accurate quality reports, trending grids, and graphical displays when requested.
5.  Ensures all data collected is reliable, valid, complete, accurate, and useful.
6.  Coordinate and conduct benchmarking measurements, including collaborating on national benchmarking with other addiction treatment facilities on a regular basis.
7. Meet with department and clinical leaders quarterly to ensure performance indicators, measures and outcomes are being completed as required and to provide measure results to directors.
8. Document and communicate quality trends and issues to the Corporate Director of Quality and Compliance.
9. Investigate and respond to all grievances submitted to the Quality Department.
10. Conduct medical record chart reviews for significant incidents or as requested by the Corporate Director of Quality and Compliance.
11. Assist in conducting “Lessons Learned” for significant incidents or process issues.
12. Effectively track and monitor data for outcomes measurements.
13. Conduct process improvement evaluations for departments and clinical units.

Policy & Procedure Management:

Quality Analyst will assist in the management and oversight of the Policy Management System for his/her assigned region including:

1. Assisting in providing direction to appropriate departmental owners in developing of new policies and procedures needed for new programs and locations.
2. Support the bi-annual review of all policies by all departments.
3. Ensuring policy owners follow Caron’s standardized process for new policy creation.
4. Providing assistance to policy department owners and general users when requested, including contacting the policy management system vendor for assistance when needed.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the task(s) that may be assigned.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to work extended hours.
2. Light lifting up to 20 pounds (manuals, notebook computers, LCD, etc.)
3. Able to travel (when required).

Education, Experience and Qualifications:

1. Must possess a Bachelor’s degree.
2. 3 years’ experience in quality improvement is preferred.
3. Experience in the collection and analyzation of data is preferred.
4. If in recovery, 1 year current and continuous sobriety is preferred.

Knowledge / Skills / Abilities:

1. Ability to operate autonomously and deal with extremely confidential information.
2. Excellent written and oral communication skills. 
3. Working knowledge of Microsoft office products.
4. Must possess the ability to follow directions well and make independent sound decisions when necessary.
5. Organizational skills, self-motivated.
6. Able to handle multiple tasks at one time.
7. Ability to work well with all levels of employees.
8. Demonstrate versatility and flexibility in a busy environment.

EOE

Recruitment Fraud Notice: Scammers may impersonate Caron Treatment Centers to steal personal and financial information. Genuine Caron recruiters email only from official @caron.org addresses (never Gmail, Yahoo, or similar) and conduct interviews by phone, video, such as Microsoft Teams, never by text-only chat or messaging apps. Caron will never ask for money, credit card numbers, or bank account details during the application or onboarding process. If you suspect fraud, do not respond, and contact us through the official careers page at caron.org.