Automotive, E-commerce, Technology, Retail

Quality Assurance Coordinator

Yaphank, NYFull TimeEntry-level (exp-based)Posted 2 months ago

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Required skills

quality assurance
detail shop
vehicle inspection
quality standards
team communication
training
standard operating procedures
safety
computer skills
multitasking

Nice to have

auto detailing experience
auction knowledge
GED

Role summary

ADESA, a Carvana-owned company, is seeking a Quality Assurance Coordinator to ensure the quality of work performed in the Detail Shop. Reporting to the Reconditioning Manager, this role involves inspecting vehicle details, communicating quality standards to team members, identifying strengths for assignment, and training staff on procedures. The coordinator will also assist with detailing tasks, maintain a safe and clean work environment, log vehicle information, and report equipment issues. The ideal candidate is a team player with strong customer service and safety focus, proficient computer skills, and the ability to multitask in a fast-paced environment.

Pay Range: $21 - 22

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

Reporting to the Reconditioning Manager or other designated manager, assures the quality of the Detail Shop process “First Time Right” is applied by Detailers. Communicate with the detail line staff concerning quality and production goals, expectations, and be the first point of contact per detail line.

Responsibilities

Inspect the quality of work done by each team member, identify vehicle quality that does not meet company standards. Communicate with team members in a positive and collaborative manner when quality does not meet standards.

Identify the strengths of detailers to effectively create their assignments within the detail process.

Ensure proper techniques and procedures are being implemented by team members. Train team members on standard operating procedures for vehicle detail.

Assist on the detail line and perform final detail tasks as needed

Maintain a professional appearance, orderly work environment and friendly disposition. Assist with shop cleaning and basic equipment maintenance

Maintain a clean and safe work environment. Report all incidents to management immediately.

Properly log the vehicle information into the computer upon satisfactory completion of inspection.

Photograph and stage vehicles to ensure focused and clear pictures per standards.

Return customer’s vehicles in clean condition.

Run inventory reports for the detail shop.

Advise the designated Manager of all equipment breakdowns and required maintenance immediately.

Any other duties assigned by the designated manager

Skills and Attributes

Team player who can collaborate well with multiple departments, customers and vendors

Strong customer service skills

High degree of safety focus

Proven ability to multitask while maintaining attention to detail

Ability to work in a fast-paced environment

Excellent verbal and written communication skills

Qualifications

High School Diploma or GED preferred.

Ability to use cleaning tools such as vacuums, pressure washer, drill, cleaning chemicals and jump boxes

1 - 2 years of auto detailing experience preferred

Auction knowledge and experience preferred

Proficient computer skills

Well-organized and responsible with an aptitude in problem-solving with strong multitasking skills

Ability to adapt to changing work environments, including exposure to excessive weather conditions (heat/cold).

Proficient computer skills.

Must be 18 years of age with a valid driver’s license and driving record that meets company requirements

ADESA Values

Our Next Customer May Be Your Mom: Every customer deserves the same level of care and respect one would give to their own mother.

We’re All in This Together: The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.

There Are No Sidelines: Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.

Be Brave: Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.

Zag Forward: The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.

Don’t Be a Richard: A simple guiding principle to act appropriately and professionally.

Stay Scrappy: This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.

ADESA Benefits and Perks

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

The physical activity requirements of the position range from Light to Medium Physical Work.

Constant - standing, watching, touching, listening, walking, talking

Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling

Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations

Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Quality Assurance Coordinator

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