Customer Advocate Dealership Operations
Required skills
- Customer Advocate
- Dealership Operations
- Customer-facing experience
- Notary
- DMV/title and registration systems
- Vehicle Verifier license
- Salesperson license
- Customer tracking system
- Physically demanding tasks
- Indoor and outdoor conditions
Nice to have
- Performance-Based Compensation
- Overtime
- Fast Track Advancement Opportunities
- Dental + Vision benefits
- Wellness program
- Pet care savings program
Role summary
Carvana is seeking enthusiastic Customer Advocates for its Dealership Operations team. This role involves creating a memorable customer pick-up experience, completing paperwork, addressing customer inquiries, and maintaining a safe driving record. Candidates need at least 2 years of customer-facing experience and must be able to obtain specific licenses (Notary, Vehicle Verifier, Salesperson) within specified timeframes. The position requires physical stamina for demanding tasks and involves working non-traditional hours, including weekends. Carvana offers competitive, performance-based compensation with significant growth opportunities and comprehensive benefits.
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's helping customers with our one-of-a-kind Dealership experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process.
Shift Requirement:. The hours for this position are from 11 am - 7 pm. We ask that team members be available to work 7 days a week; weekends are required.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
In your first year, you can progress from $19/hr to $21/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you:
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
* Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.
General qualifications and requirements
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
