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Cybersecurity, Networking, Cloud Computing, SaaS, SASE

Customer Success Manager

Chicago, ILOnsiteFull Time$140,000–$180,000 /yrPosted 26 days agoVisa sponsorship available

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Required skills

  • Customer Success
  • SaaS
  • Cybersecurity
  • QBRs
  • renewals
  • upsells
  • commercial negotiations
  • technical escalation
  • networking
  • security software

Nice to have

  • high-growth
  • technology vendor
  • customer facing
  • technical acumen
  • curiosity
  • empathy

Role summary

Cato is seeking a Customer Success Manager to serve as a trusted advisor to top customers, driving adoption, expansion, and renewal. This role requires inspiring customer success through technical acumen and strong customer relationships. Responsibilities include managing account health, fostering stakeholder relationships, conducting QBRs, performing adoption assessments, and managing renewals and upsells. The ideal candidate has 4+ years of experience in Customer Success, preferably in SaaS, technology, or Cybersecurity, with experience in commercial negotiations and technical escalations related to networking or security solutions. Excellent communication, presentation, and problem-solving skills are essential.

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.Creativity - you can find a sustainable path to yes.Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

  • Responsible for the full cycle health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
  • Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
  • Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing/owning renewals and upsells

    • Requirements:

  • 4+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
  • Experience in full commercial negotiations as well as some technical escalation
  • Experience and exposure working with networking or security software solutions
  • Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
  • Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
  • Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
  • Must be very well organized and able to work effectively in a nimble and fast-paced environment
  • Effective problem solver, shows ownership and wants to see issues resolved
  • Comfortable working within a geographically distributed team for a hyper-growth global organization
  • Ability to travel up to 25% of the time
  • Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
  • Routing (static, BGP, EIGRP, etc.)
  • Switching
  • SD-WAN
  • Firewalls, Proxy
  • Secure Web Gateway/CASB/DLP
  • Identity Management (SSO, SAML, LDAP, etc.)
  • Threat protection mechanisms (IPS, AM, etc.)
  • Load Balancing
  • Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
  • WAN, MPLS

    • A reasonable estimate of the total compensation for this role, at the time of posting, is $140,000 - $180,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.

    Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.

    As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

    #LI-MR1

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