Healthcare, Hospitals & Clinics, Medical Research

Fin Care Specialist I (Customer Service)

RemoteRemoteFull TimePosted 1 month agoVisa sponsorship availableHidden Gem · Himalayas

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Required skills

patient relations
Patient Financial Services
customer inquiries
revenue cycle
payor contracts
billing
collections
customer satisfaction

Nice to have

cross-trained
back-up coverage

Role summary

Cedars-Sinai, a highly awarded healthcare organization, seeks a Fin Care Specialist I to provide patient relations support for Patient Financial Services. This remote role involves analyzing and resolving customer inquiries, managing accounts for payment and resolution, and understanding the revenue cycle. The specialist will interpret payor contracts and internal policies, de-escalate issues, and ensure customer satisfaction. The position requires strong analytical and prioritization skills and may involve cross-training for back-up coverage. Approved remote states include AZ, CA, CO, FL, GA, MN, NV, OR, and TX.

Align yourself with an organization with a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. We offer an outstanding benefits package that includes healthcare and a generous time-off policy, in addition to competitive compensation.

Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

What will I be doing in this role?

Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. This position requires strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices. This position may be cross-trained in other revenue cycle functions and provide back-up coverage.

Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*

Originally posted on Himalayas

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