Triage Specialist-RN (Day Shift)- Care Navigation
Required skills
- EPIC
- clinical practice protocols
- telemedicine patient care
- medical terminology
- Microsoft Office
- Excel
Nice to have
- telephonic nursing triage
Role summary
The Triage Specialist-RN is responsible for conducting telephonic nursing triage for patients with acute and chronic medical complaints. This role involves using the EPIC EHR system for documentation, scheduling appointments, providing homecare instructions, and collaborating with healthcare team members. The position requires a Bachelor's degree in Nursing, an active Ohio RN license, and a minimum of 2 years of RN experience in a hospital or medical practice setting. Proficiency in EHR systems, clinical protocols, medical terminology, and strong communication and customer service skills are essential.
The Triage Specialist conducts a thorough telephonic nursing triage for acute and chronic medical complaints and uses electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols, appointment scheduling, homecare nursing instruction, and collaboration with other healthcare team members.
- Full Time/Benefits Eligible
- Monday-Friday - 8:00am - 6:00pm, 4-10 hour shifts variable days during the week and every other weekend
- Westerville, OH
Essential Functions and Responsibilities:
- Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
- Navigate multiple electronic platforms to assess current health complaint, patients’ electronic chart, PCP appointment scheduling, and ancillary center scheduling.
- Document nursing triage notes into the EHR system for clear and concise documentation.
- Document phone call details in tracking system for department data tracking and collection.
- Assess, identify, and close patient care gaps.
- Develop positive and effective working relationship with COPC staff, offices, and physicians in order to deliver high quality patient care.
Qualifications:
Education, Licensures & Certifications
- Required: Bachelor’s degree in Nursing
- Required: Active and unrestricted registered nurse license in the state of Ohio
- Required: 2 years minimum of Register Nurse experience in a hospital and/ or medical practice setting
- Preferred: Experience in telephonic nursing triage
Knowledge, Skills & Abilities
- Exceptional active listening, communication, and documentation skills
- Excellent customer service skills, and mind-set
- Ability to work on a team and display a positive attitude
- Ability to adapt to department growth, expansion, and policies/ procedures
- Ability to offer flexible work hours, including the ability to work weekend hours
- Basic knowledge of Microsoft Office Programs, such as Excel
- Proficient knowledge of electronic health records
- Excellent listening, communication and documentation skills
- Proficient in clinical practice protocols and telemedicine patient care
- Strong knowledge of medical terminology
- Excellent relationship building skills
- Possesses customer service-oriented mindset
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