Business Systems Automation Engineer

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

We're building the next layer of intelligent CRM — where language models, automated workflows, and structured business data work together to drive real outcomes. As an AI Automation & CRM Integration Engineer, you'll sit at the intersection of AI development and Salesforce-powered operations, designing and deploying systems that turn natural language into business action. This isn't a role for someone who wants to stay in a sandbox. You'll be connecting live LLM pipelines to production CRM systems, engineering the reasoning layers that make those connections useful, and building automation flows that scale across the business

Key Accountabilities:

Design and deploy multi-step AI automation flows that connect LLM inference, CRM triggers, webhook events, and data transforms across integrated systems

Build and maintain full-stack integrations between large language model APIs and Salesforce — reading and writing CRM context dynamically into model prompts and back into SFDC objects and flows

Engineer prompt templates, few-shot frameworks, and output validation logic to ensure AI responses meet business-defined quality standards

Develop and run LLM evaluation pipelines using frameworks such as RAGAS, TruLens, or equivalent, measuring model performance against real business outcomes

Collaborate with Tableau and Salesforce stakeholders to surface AI-driven insights through dashboards and reporting workflows

Translate technical model outputs into interpretable business signals, supporting revenue operations and pipeline visibility

Desired Skills and Experience:

Required:

Multi-step AI automation Builds end-to-end AI workflows across connected systems — triggering model calls, routing outputs, and updating downstream platforms without manual handoffs.

Full-stack LLM + Salesforce integration Connects LLM APIs directly to Salesforce objects and flows — designing pipelines that pull live CRM context into model prompts and write structured outputs back into SFDC.

Prompt engineering & LLM evaluation Engineers prompts systematically and measures their performance — from few-shot design and output validation to RAG retrieval quality and business-aligned evaluation frameworks.

Knowledge-based AI & ontology design Understands how to structure what a system needs to know — defining entity types, relationships, and semantic hierarchies so that AI pipelines reason accurately over real-world information.

Preferred:

Exposure to revenue operations workflows, pipeline reporting, or CRM-driven business processes

Experience working with Tableau or SFDC dashboards in a cross-functional analytics context

Ability to frame AI outputs in terms of business value — lead conversion, churn reduction, process efficiency

Tech stack signals we look for

Python · SQL · LLM APIs (OpenAI / Anthropic / HuggingFace) · Salesforce (RESTAPI / Flows / Objects) · RAG frameworks (LangChain, LlamaIndex) · Vector databases (FAISS, Pinecone, Weaviate) · Ontology / semantic modeling (RDF, OWL, SKOS or equivalent) · Workflow orchestration platforms (N8N, Airflow, or equivalent) · MLOps / managed AI infrastructure (Shakudo, SageMaker, or equivalent) · Tableau · ETL / data pipeline tooling · Git

You might be a fit if you've

Built a chatbot or assistant that reads from and writes to a live data system

Designed a RAG pipeline where the retrieval layer was structured around real business entities (accounts, contacts, opportunities)

Written evaluation logic that tests model output quality — not just accuracy, but relevance and business alignment

Modeled an information flow — even in a project setting — where entity relationships shaped how a system reasoned or retrieved

We value demonstrated ability over credentials. If your work shows the thinking, we want to hear from you.

#LI-Hybrid

Base Salary Range$100,000—$125,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

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