Lab Supervisor

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.

Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.

Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.

EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.

FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

Job Summary:

The Laboratory Services Supervisor provides frontline leadership and oversees the daily execution of laboratory operations. This hands-on role ensures accurate, compliant, and timely testing across assigned disciplines such as Microbiology, Chemistry, Sample Intake, and Media Preparation.

You will lead a team of laboratory technicians while driving workflow efficiency, maintaining quality standards, and ensuring a safe, productive work environment. This role is critical to delivering consistent results aligned with productivity, quality, customer service, and safety expectations.

Our Purpose & Values

Purpose: So the world can trust in what it consumes.Mission: Partner with customers to deliver innovative scientific solutions and expertise.

Values:

Put the customer first

Commit to safety and quality

Drive to deliver

Act with integrity

Support the team

Responsibilities:

Quality, Safety & Technical Excellence

Ensure adherence to SOPs, ISO 17025 standards, GLP, and regulatory requirements

Maintain data integrity, accurate testing, and proper documentation

Coach team members on quality control and laboratory best practices

Prepare the laboratory and staff for internal and external audits

Maintain a clean, organized, and compliant lab environment

Promote and enforce a strong culture of safety

Operations & Workflow Management

Lead daily operational huddles to align on priorities, staffing, and workflow

Manage sample tracking, data entry, and reporting through LIMS

Allocate staffing based on testing volume and priorities

Identify and drive process improvements to increase efficiency and throughput

Maintain performance in a fast-paced, deadline-driven environment

People Leadership & Development

Supervise and develop a team of laboratory technicians

Foster a high-performance, accountable, and engaging team culture

Conduct performance reviews and regular 1:1 coaching conversations

Support employee growth through training and career development

Manage staffing plans, scheduling, and workforce planning

Drive retention through engagement and development initiatives

Customer Focus

Ensure timely and accurate reporting of results

Escalate out-of-specification results appropriately

Support resolution of client inquiries and concerns

Maintain professionalism in all customer interactions

Qualifications:

Bachelor’s degree in Microbiology or the biological sciences required

Minimum 3 years of experience leading an hourly workforce in an operations environment

Experience in commercial laboratory testing or manufacturing preferred (e.g., food, cosmetics, tobacco)

Strong understanding of quality and safety standards

Ability to interpret technical and regulatory documents

Excellent written and verbal communication skills

Strong problem-solving and decision-making abilities

Experience working in fast-paced, dynamic environments

Technical & Analytical Skills

Working knowledge of statistical concepts and data interpretation

Ability to apply mathematical concepts such as percentages, ratios, and proportions

Work Environment & Physical Requirements

Exposure to laboratory conditions including chemicals, biological materials, and varying noise levels

Required use of personal protective equipment (PPE)

Ability to stand, walk, and perform repetitive tasks for extended periods

May occasionally lift up to 50 pounds

Schedule may include nights and weekends based on business needs

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We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.