Information Security Analyst I

Job Title: Information Security Analyst I
Job Type: Full-time
Department Hours: 8:00am-5:00pm
Location: Virginia Beach, Virginia or S Jordan, Utah
Hiring Range: $65,000-$85,000 ($31.25-$40.87 hourly)
(Higher compensation may be considered based on experience, qualifications, and internal equity)

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Information Security Analyst I supports the execution of the Credit Union’s information security program under the guidance of the Information Security Manager. This role focuses on day-to-day monitoring, vulnerability scanning operations, incident triage, access control validation, documentation, and security awareness support, providing a foundation for growth into broader security responsibilities.

Responsible and Accountable For:

• Monitor security dashboards, alerts, and event queues within enterprise security monitoring platforms, performing initial triage and escalating findings to the Information Security Manager as appropriate.
• Support day-to-day operational coordination with the Security Operations Center (SOC) on routine matters, including alert follow-ups, ticket updates, and scan scheduling, as directed by the Information Security Manager.
• Execute scheduled vulnerability scans, compile scan results, and assist with initial analysis and remediation coordination as directed.
• Assist with incident response activities as directed, including evidence gathering, log collection, and documentation of incident timelines.
• Investigate and respond to phishing reports from team members, including analysis of suspicious emails and coordination with the SOC for confirmed threats.
• Conduct threat hunting and continuous monitoring activities to identify potential threats, vulnerabilities, and control gaps, escalating confirmed or suspected incidents as appropriate and supporting remediation efforts.
• Support enterprise security awareness activities, including coordination of phishing simulations, tracking completion metrics, and assisting with training content delivery.
• Perform access control audits to validate adherence to Credit Union policies and the principle of least privilege, including user access reviews and provisioning/deprovisioning activities in coordination with IT.
• Maintain and update security documentation, procedures, runbooks, and asset inventories to ensure accuracy and consistency.
• Assist with data gathering and documentation in support of risk assessments, audits, and compliance activities.
• Track remediation tasks and security requests through ServiceNow and Jira, ensuring timely updates and closure.
• Research emerging cybersecurity threats, vulnerabilities, and trends, and summarize findings for the Information Security team.
• Provide Tier 1 support to Credit Union team members on security-related inquiries via email, telephone, and face-to-face interaction.

Knowledge, Skills, and Abilities:

• Foundational understanding of information security concepts, including network security, endpoint protection, identity and access management, and access control.
• Familiarity with enterprise security platforms, including SIEM (such as Microsoft Sentinel) and endpoint and identity protection technologies (such as Microsoft Defender suite).
• Basic understanding of vulnerability management tools and processes (such as Qualys and Microsoft Defender Vulnerability Management).
• Basic understanding of Windows and Microsoft Entra ID environments, networking fundamentals, and cloud concepts (such as Microsoft Azure).
• Familiarity with the MITRE ATT&CK framework and its application in understanding adversary tactics, techniques, and procedures within a security operations environment.
• Familiarity with IT service management platforms (such as ServiceNow and Jira) for tracking and documenting security tasks.
• Familiarity with Agile project management methodologies and the ability to work within sprint-based workflows.
• Strong attention to detail and willingness to learn in a fast-paced security environment.
• Good written and verbal communication skills, with the ability to document findings clearly.
• Analytical mindset with the ability to follow established procedures and escalation paths.
• Self-motivated with the ability to work under general supervision.
• Must be flexible with scheduling to accommodate late nights, weekends, and holidays as needed for system maintenance or emergency support.

Education and Experience:

• Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent experience.
• 1–3 years of experience in information security, IT support, or a related technical role.
• CompTIA Security+ certification required.
• Microsoft AZ-900 and SC-200 certifications preferred; willingness to obtain within 12 months of hire.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at recruiter@chartway.com.