Manager I, Transportation

The Transportation Operations Manager will lead the execution of safe, effective, and efficient outbound transportation at the new Chick-fil-A Supply Distribution Center (DC) in Lubbock, T exas The Transportation Operations Manager will have the opportunity to guide nightly operations, refine and improve outbound transportation procedures , and lead supervisors and drivers. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose. This position requires a leader who can call upon a diverse range of skills and experiences to support transportation operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the Transportation Operations Manager to foster relationships with a wide range of people to execute their responsibilities. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities. About Chick-fil-A Supply Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil A's culture of care. For more information, visit cfa-supply.com.

As the Transportation Operations Manager, you will lead a team of supervisors, drivers, and navigators to ensure the on-time, safe and affordable delivery of product to Restaurants. In addition to leading the training and development of supervisors, drivers, and navigators, you will instill a culture of safety, engagement and positivity that reflects Chick-fil-A Supply values and serves Restaurant Operators.

Your other duties will include:

• Creating an environment full of care, safety, and excellence, an environment where overnight delivery drivers do their best work

• Designing effective communication strategies to reach drivers daily

• Leading daily scheduling for outbound transportation operations Chick-fil-A Supply LLC. 5200 Buffington Road, Atlanta, GA 30349

• Working with the safety leader to ensure compliance of outbound transportation with federal, state, and local government regulations (e.g., driver logs, DOT regulations, etc.)

• Supporting regulatory and internal audits of operations

• Evaluating operational results and communicating those results to senior Transportation and DC leadership

• Coordinating and communicating outbound transportation equipment needs to local vehicle maintenance teams

• Delivering industry-leading on-time delivery and customer satisfaction rates

• Balancing the needs of the Operator with the capabilities of the operation

• Supporting Chick-fil-A vision and strategy

• Utilizing and managing TMS, Telematics & proprietary Delivery Applications

• Completing other activities as deemed valuable by management 

7+ years of experience in outbound distribution operations, transportation, food distribution, and/or private fleet responsibility

• Strong aptitude to think critically, solve problems, drive improvements, and motivate Team Members in a professional and respectful manner

• Demonstrated functional knowledge and expertise in distribution, including outbound transportation procedures and regulations, routing, transportation equipment, and performance metrics

• Working knowledge of innovations in outbound transportation and equipment

• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements

• Ability to work a swing shift and be present to lead your team at night on the majority of working days

• Exceptional organization, attention to detail, and communication skills

• Strong ability to negotiate and resolve conflict by navigating confrontational situation s to ensure all parties are treated with honor, dignity, and respect

• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications. 

• 10+ years of leadership experience in a distribution or manufacturing with outbound transportation, food distribution, and private fleet responsibility

• Experience with private fleet operations

• Experience in a start-up environment

• Demonstrated success in operations and people leadership