Practice Manager

Overview

Pediatric Practice Manager

Summary: The Practice Manager is responsible for strategic planning, office start up, staffing, general office management and oversight, the development of a comprehensive marketing plan, managing and motivating the sales team, performing comprehensive human resources functions, training and mentoring staff, billing and collections, and acts as the technical support liaison. Most roles take a supportive or secondary role to the direct department managers. A tentative primary position will take precedence if the direct department manager(s) are unavailable.

At CHOICE Healthcare Services, where our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. 

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

STRATEGIC PLANNING

• Practices focus
• Plans for hiring office personnel
• Research demographic of the trading zone
• Identifies target patients
• Identifies marketing strategies
• Roles may be secondary and supportive to direct or department manager

STAFFING & SCHEDULING

• Collects resumes
• Pre-screens candidates
• Enforces handbook policies & other notices
• Associate, Team and Patient scheduling
• Roles may be secondary and supportive to HR & Scheduling/General Anesthesia Teams
• Review timecards
• Approve payroll exceptions such as overtime and penalty pay

GENERAL OFFICE MANAGEMENT AND OVERSIGHT

• Processes bill payments
• Opens and distributes mail
• Assists CE tracking for doctors and staff
• Maintains the business practice plan
• Installs and oversees the office’s systems and operating procedures
• Auditing daily charts
• Reviews daily reports
• Reviews daily GAP list reports
• Reviews the Daily Ortho Referral Report
• Ensures schedule is booked according to office protocol
• Ensuring scheduled appointments are confirmed at least 2 days prior to appointments
• Roles may be secondary and supportive to their respective department managers (e.g. HR, Call Center, Billing, etc.)
• Projects and duties as assigned by Supervisor

ASSIST AND IMPLEMENTATION IN HUMAN RESOURCES FUNCTIONS

• Oversees Staffing
• Manages and supports personnel
• Oversees payroll
• Oversees Benefits
• Dealing with resolutions on patient and staff grievances
• Assists in employee office job descriptions and performance reviews
• Reviews employee time sheets, documents tardiness and absences
• Training staff & managing site visits of interns or potential candidates
• Roles may be secondary and supportive to HR manager

BILLING AND COLLECTIONS

• Performs data entry
• Performs banking
• Assists billing
• Assists in collections
• Assists in insurance processing
• Performs related administrative services
• Roles may be secondary and supportive to billing manager

COMPUTER NETWORK SUPPORT LIAISON

• Acts as a liaison to maintenance of computers and computer networks
• Assists IT with technical issues resolution
• Trains and supports users
• Performs educating staff of practice management software updates

Supervisory Responsibilities: Directly supervises employees within the office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Leads daily morning huddles with doctor and team to discuss daily schedule and review weekly and monthly goals. Plans and facilitates weekly and monthly team meetings to review practice goals, recognize outstanding performance, discuss upcoming events, promotions, and programs, identify and solve problems, and provide training to team members.

Qualifications

Education and/or Experience: 

• High School Diploma or equivalent
• 1+ years of managing a orthodontics and/or dental practice both on the operations and personnel side
• Experience utilizing Profit & Loss and other financial reports to manage monthly production goals
• Experience working for a Dental Service Organization is preferred