Healthcare, Non-profit Organization, Health Care Sharing Ministry

Customer Service Advocate

Melbourne, FLHybridFull TimePosted 1 month ago

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Required skills

Customer Service Advocate
Medi-Share
Melbourne, FL
full-time
onsite
technical proficiency
job knowledge
faith
tact
grace

Nice to have

high volume contact center
healthcare experience
insurance experience
medical billing experience

Role summary

Christian Care Ministry is seeking Customer Service Advocates (CSAs) for their Medi-Share program in Melbourne, FL. This full-time, onsite role involves assisting members and medical providers with inquiries related to membership guidelines, program provisions, technical issues, and medical bills. CSAs are expected to provide excellent, Christ-centered service with technical proficiency, job knowledge, and compassion. Key responsibilities include troubleshooting, resolving issues with urgency, meeting service objectives, and adhering to company policies. The role requires strong communication, digital literacy, problem-solving skills, and a commitment to the organization's faith-based mission. A high school diploma and two years of customer service experience are required, with preference for contact center or healthcare/insurance backgrounds.

Now hiring Customer Service Advocates for a November 9th start!

The starting rate for this role is $20.50 per hour

Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours are between 8am and 7pm ET, Monday through Friday.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

Essential Job Duties & Responsibilities

Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace

Troubleshooting and resolving issues

Working with a high sense of urgency with all medical service providers and program members

Showing compassion and understanding to customers in need

Meeting monthly service objectives as outlined by management

Embracing any additional training, development, or special assignments with optimism

Adhering to company rules and policies

Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others

Offering prayer to all members and providers at every appropriate opportunity

Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs

All other duties as assigned

Essential Skills & Abilities

Oral and written communication expertise

Typing speed of 30 wpm or more

Reading and interpreting documents

Strong multi-tasking

Critical thinking and problem solving

Applying understanding to carry out instruction furnished in written, oral, or diagram form

Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom

Familiarity working with two computer monitors

Strong knowledge of computer hardware and software

Maintaining strict adherence to scheduled tasks

Staying connected in a remote environment using multiple communications channels

Utilizing a database system including how to update fields

Core Competencies/Demonstrable Behaviors

Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.

Ensures Accountability - Holding self and others accountable to meet commitments.

Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.

Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.

Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition

Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry

Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment

Education and/or Experience

High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required

Two years high volume contact center experience preferred

Experience in healthcare, insurance or medical billing preferred

Supervisory Responsibilities

This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

100% paid Medical for employees/99% for family

Generous employer Health Savings Account (HSA) contributions

Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance

6 weeks of paid parental leave (for both mom and dad)

Dental - two plans to choose from

Vision

Short-term Disability

Accident, Critical Illness, Hospital Indemnity

401(k) – up to 4% match on ROTH or Traditional contributions

Generous paid-time off and 11 paid holidays

Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo

Employee Assistance Program including no cost, in-person mental health visits and employee discounts

Monetary Anniversary Awards Program

Monetary Birthday Awards

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

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