Gaming Assistant Shift Manager

ABOUT OCEAN DOWNS CASINO

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

JOB SUMMARY

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. This is a full time, year around position with an excellent compensation package. This includes medical, paid sick time, paid time off, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates and ensures a fun-filled entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Acknowledge and greet guests warmly and sincerely on and off the game.
• Conduct and enforce table transactions and provide signatory validations as appropriate according to company and regulatory rules.
• Monitor and supervise dealers and table games activities.
• Coaches team members in their span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation.
• Advise management of progress, disputes, problems, suspicious activity, and substantial play.
• Ensure accuracy and completion of all signatory paperwork and transactions.
• Ensure the protection and integrity of assigned games, currency, chips, playing cards, dice, and other assets in assigned areas.
• Complies with State Lottery Regulations and Company Internal Controls.
• Knowledgeable in and actively promotes company marketing and promotional events and is proficient in answering guest questions. Ensures dealers are briefed accordingly.
• Make suggestions and recommendations for the enhancement of services and operations.
• Promotes outstanding customer relations.
• Promotes honesty and trust among the team.
• Performs all other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Minimum of Two (2) years’ experience as a Table Games Dealer and Six (6) months’ experience as a Table Games Supervisor
• Effective knowledge of casino management software and live games equipment.
• Good game protection skills and knowledge.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent Required, College degree preferred

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must be able to lift, push, or pull up to 50 lbs without difficulty, repeatedly.
• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

OCEAN DOWNS CASINO

Ocean Downs has been delivering exceptional entertainment experiences in Maryland’s Eastern Shore region, combining horse racing, casino gaming, live events, and dining—all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality.

All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.