Technology Specialist I

POSITION TITLE: Technology Specialist I DEPARTMENT: Technology Services SALARY: $47,044.00 Yr. / $22.6173 Hr. CLOSING: Until filled  
Job Summary/Scope
Provides support and maintenance for City of Saint Joseph end user systems and equipment, including but not limited to Desktops, Laptops, Line of Business Applications, and the servers they run on. Essential Duties and Responsibilities

• Responsible for maintenance of the City of Saint Joseph Technology Infrastructure including but not limited to: Servers, Data Storage, Data Protection, Network Switching, Network Routing, Firewall Configuration, Wireless Networks, Fuel Systems, Surveillance Systems, Door Access Control, VOIP Phone Systems, Low Voltage Wiring, and Power Management Systems
• Responsible for installation and maintenance of the City of Saint Joseph Technology Support Solutions including but not limited to: Hypervisors, Data Protection, Multi-Form Authentication, VPN, System Imaging, System Monitoring and Management, Password Management, Video Conferencing, Website Hosting, Office365, and Law Enforcement Vehicle Communications
• Responsible for end user creation and support
• Ensures proper and consistent documentation of systems and solutions throughout the Technology Services Department
• Responsible for End User system imaging and deployment
• Assists with the monitoring of potential risks/opportunities of existing City of Saint Joseph technologies, and strives for continuous improvement

Other Duties and Responsibilities

• Assists with the Emergency Operations Center when activated.
• Answers phones, maintains files.
• Performs all other related duties as assigned.

Employee Behavior and Conduct
City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful.
Required Knowledge, Skills and Abilities

• Must have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making
• Must possess excellent spelling, grammar, communication and decision-making skills
• Must have the ability to professionally handle large amounts of confidential personal and financial information
• Must be organized, able to multi-task and detail-oriented
• Must have the ability to read, comprehend, and utilize information obtained
• Knowledge of working with computer systems and standard software applications related to Information Technology
• Ability to understand advanced computer terminology and identify hardware and peripherals
• Potential candidates must pass a criminal background check and legal hiring processes. The City of Saint Joseph may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history.

Material and Equipment Directly Used
Daily use of personal computers, phones, and other computer and printer equipment, and appropriate tools used in the maintenance and repair of computers.

Working Environment/Physical Requirements
The majority of work is performed in a professional office setting and is generally sedentary. There will be some physical labor, moving equipment, pulling lines, etc. Must possess vision to read printed materials and a computer screen and to correspond via email; must possess hearing and speech to communicate in person and over the phone. Must be able to lift at least 50 lbs. Education
High School diploma required. Education or Experience equivalent to an Associate’s Degree or Higher in an information technology related field. l applicants must pass a drug screening and criminal background check prior to employment.  Any job offer made by the City is contingent upon the applicant passing the drug screening and background check. 
AN EQUAL OPPORTUNITY EMPLOYER
The City is a governmental entity subject to Section 504 of the Rehabilitation Act of 1973,
which requires that otherwise qualified handicapped individuals be protected from discrimination.