Clair Global Corporation Verified
Entertainment Services, Live Event Production, Audio Visual Services
Systems Service Technician
West Allis, WIOnsiteFull TimePosted 1 month agoVisa sponsorship available
Required skills
- Systems Service Technician
- Field Service Technician
- Audio
- Video
- Lighting
- Control Systems
- Repair
- Maintenance
- Service Ticket
- Preventative Maintenance
Nice to have
- Electronics Technology
- Associate's Degree
- Soldering
- Assembly Techniques
- Multimeters
- Oscilloscopes
Role summary
The Field Service Technician is responsible for testing, troubleshooting, repair, operation, replacement, and cleaning of integrated Audio, Video, Lighting, and Control Systems at U.S. customer locations. This role involves interacting with end-users, diagnosing and maintaining systems according to industry standards, completing service tickets, and performing preventative maintenance. Responsibilities may also include assisting with installations, modifying control programs, and performing tasks such as cable pulling, rigging, and equipment setup. The technician must be able to work independently and travel occasionally, with comfort working at heights.
JOB SUMMARY: The primary responsibilities of the Field Service Technician include testing, troubleshooting, repair, operation, replacement, and cleaning within integrated Audio, Video, Lighting, and Control Systems installed at U.S. Based Customer Locations. RESPONSIBILITIES AND DUTIES:
- Interact directly with end-users to gather information necessary to resolve system issues effectively and efficiently
- Utilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed audiovisual and lighting systems and equipment
- Diagnose, troubleshoot, and maintain installed audiovisual and lighting systems and equipment consistent with company best practices and industry standards
- Complete service ticket documenting all findings, course of action, and results
- Provide preventative maintenance services for various system types and locations
- Modify existing control, DSP, and lighting control programs, as necessary
- May be assigned to assist on installations including rough-in of equipment, pull cable, rigging speakers, projectors, screens, and lighting fixtures, etc., setting racks, testing equipment, terminating cables, racks, wall plates and floor-boxes. Aiming speaker systems, setting gain structure, converging video projectors and video walls, and focusing/addressing lighting fixtures
- Bachelors/Associates Degree/Certificate of Electronics Technology preferred
- ETC Technician Certification preferred
- Familiarity with soldering, use of standard tools, and generally assembly techniques
- Knowledge of multimeters, oscilloscopes, and signal generators preferred
- Advanced knowledge of ETC, Color Kinetic control Systems
- Strong understanding of control protocols such as DMX, sACN, ArtNet, RDM, and other protocols.
- Basic knowledge of computers and networking
- Knowledge of signal flow
- Ability to work alone
- Ability to interact with customers
- Must provide basic hand tools
- Ability to travel on occasion
- Must be ok with heights and occasional work on a lift
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