Fitness Tech, Wellness, SaaS, Marketplace

Senior Program Manager, Marketplace

United StatesOnsiteFull TimeSeniorPosted 8 days ago

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Required skills

Marketplace
ClassPass
program management
strategic thinking
business results
beta tests
scale
roadmaps
data scientists
sales leaders

Nice to have

product portfolio
studio partners
eCommerce

Role summary

The Senior Program Manager, Marketplace will drive growth and shape the future of the ClassPass marketplace by managing high-impact programs from concept to launch. This role requires strategic thinking, hands-on data analysis, and the ability to translate business goals into actionable roadmaps. Responsibilities include designing and scaling experiments, collaborating with cross-functional teams (data science, sales, marketing, product), and managing timelines and resources. The ideal candidate has 3-5+ years of experience in consulting, PE, VC, or operations/strategic planning at a tech company, with a strong understanding of B2B/B2C models and AI tools. Experience with a rapidly scaling business and eCommerce is a plus.

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You'll Play

At the heart of our Marketplace team, you’ll help shape the future of our product portfolio and fuel growth across our global ClassPass marketplace. You’ll support complex, high-impact programs from concept to market, working across teams to uncover opportunity, validate ideas, and scale what works. This is a role for strategic thinkers who love turning insight into action, and action into business results.

Support cross-functional programs that drive meaningful outcomes for our users, studio partners, and the business

Design and launch beta tests that push the boundaries of what’s possible, then scale winning ideas companywide

Translate business goals into clear, actionable frameworks and roadmaps

Collaborate with data scientists, sales leaders, marketing team and business leaders to align on strategy and deliver on outcomes

Manage timelines, resources, and trade-offs across multiple initiatives with calm clarity

Facilitate decision-making in ambiguous spaces using structured thinking, smart experimentation, and measurable results

Support working groups around central strategy pillars, keeping momentum high and blockers low

The Experience You’ll Bring

3-5+ years' experience in management consulting, PE, VC, or in an operations / strategic planning role at a tech company; experience with a rapidly scaling business is a plus.

Strong ability to connect high-level strategy to measurable business impact

Practical business sense with the ability to translate between strategic business decisions and their impact.

Strong presentation skills with ability to distill complex ideas for diverse audiences

Collaborate with data scientists, sales, marketing, product, revenue operations and other business leaders to align on strategy and deliver on outcomes

Hands-on experience with data analysis and test design; advanced Excel skills required

Familiarity with SQL, Looker, or Tableau is a plus

Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonusHands-on with AI tools, with real examples of using them to move faster on analysis or automate work

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

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