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E-commerce

Collections Specialist

RemoteRemoteFull TimeEntry-level (exp-based)Posted 1 month ago

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Required skills

  • collections
  • accounts receivable
  • B2B
  • customer AP
  • payment discrepancies
  • past-due balances
  • Microsoft Office Suite
  • Excel
  • negotiation
  • relationship building

Nice to have

  • consumer collections
  • FDCPA
  • NetSuite

Role summary

The Collections Specialist will manage a portfolio of B2B and consumer accounts to maintain the organization's financial health. Responsibilities include building relationships with customer finance contacts, resolving payment discrepancies, securing timely payments, and reducing average collection periods. The role requires strong communication, negotiation, and problem-solving skills, with proficiency in Microsoft Office Suite and experience in commercial collections. This is a hybrid position with a focus on financial integrity and operational excellence.

As a Collections Specialist, you will play a key role in maintaining the financial health of the organization by managing a portfolio of outstanding accounts, primarily business-to-business (B2B), along with a smaller volume of consumer accounts. Working closely with accounting, sales, and customer service teams, the Collections Specialist builds working relationships with customer accounts payable contacts, resolves invoicing and payment discrepancies, and secures timely payment of past-due balances. This role requires a balance of persistence and professionalism, as the specialist must recover funds while preserving valuable long-term client relationships. The Collections Specialist is integral to reducing average collection period, minimizing bad debt, and supporting consistent cash flow.

"If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!" – Tammy, Current Employee

What you'll be doing as a Collections Specialist:

  • Aligning with Clickstop's Core Values to drive our culture and business forward.
  • In this role, Communicate and Impactful stand out.
  • Remaining respectful, calm and communicable at all times, especially in stressful situations.
  • Being solution oriented. Identifying where miscommunications may have taken place and working with individuals to find a best-case resolution.
  • Consistently performing at high levels, focusing on great results.
  • Owning your results as a highly motivated, self-driven finance professional.
  • Manage accounts receivable for primarily business accounts, monitoring aging, identifying past-due balances, and driving timely collection.
  • Build relationships with customer finance contacts and proactively follow up on outstanding invoices through phone, email, and written correspondence.
  • Navigate customer vendor portals, purchase order requirements, and invoice submission processes to prevent and resolve payment delays.
  • Investigate and resolve billing disputes and payment discrepancies, including short payments, unapplied cash, and deductions, in partnership with internal teams.
  • Negotiate payment arrangements within approved guidelines and manage consumer collections in compliance with FDCPA and applicable state regulations.
  • Recommend appropriate escalation of delinquent accounts, including credit holds, write-offs, third-party collections, or legal action.
  • Process payments, adjustments, and credits accurately while maintaining detailed collection records and account notes.
  • Prepare aging reports, collection forecasts, and management updates, and support month-end accounts receivable close activities.
  • Perform other related duties as assigned.

    • What we value in this role:

  • Strong verbal and written communication skills, with the ability to build relationships and communicate professionally with finance and executive-level contacts.
  • Excellent negotiation and problem-solving skills, with the ability to resolve collection issues while maintaining positive customer relationships.
  • Solid understanding of B2B invoicing and collections, including purchase orders, payment terms, remittance, deductions, and customer AP/e-invoicing processes.
  • Highly organized and detail-oriented, with the ability to accurately maintain financial records and prioritize a high volume of accounts based on balance, risk, and aging.
  • Calm, professional, and courteous under pressure, with sound judgment when handling sensitive and confidential financial information.
  • Proficiency with Microsoft Office Suite, particularly Excel; NetSuite experience preferred.
  • 1–3 years of experience in commercial collections, accounts receivable, or a related finance role.
  • Consumer collections experience and knowledge of FDCPA and applicable regulations preferred.
  • Commitment to financial integrity, operational excellence, and alignment with Clickstop's Core Values.
  • In this role, Communicate and Impactful stand out.

    • What Clickstop provides:

  • A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)
  • An entrepreneurial environment where opportunities are endless for those who seek them.
  • Effective and impactful cross-department collaboration opportunities with our highly dynamic Clickstop teams!
  • Recognition for personal, team, and company accomplishments - Clickstop’s success is a reflection of your engagement and excellence! 
  • We offer great full-time benefits including a competitive compensation package and a generous amount of time off. But what truly sets us apart is how we work and the environment we work in! Benefits include:
  • Health Insurance ($0 Premium option), Dental & Vision Insurance
  • PTO, Paid Holidays, and Birthday and Volunteer Time Off
  • Life and Disability Insurance
  • 401K Match
  • ESOP – After one full year of service and minimum hour requirement is met

    • This is hybrid capable.Note: For hybrid/remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania. Must be authorized to work in the United States.Employment is contingent upon the completion of a satisfactory background check. Clickstop is an Equal Opportunity Employer. #LI-Hybrid

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