Electronic Classroom Technical Support Specialist
Required skills
- Secret clearance
- HS Diploma
- Electronic Documentation
- System Administration
- Network Administration
- Database Administration
- connectivity
- interoperability
- operational readiness
- routine maintenance
Nice to have
- multi-media systems support
- local group policy management
- file share
- account administration
- configuration and change management
- life cycle support
Role summary
CSA is seeking a Desktop Support Specialist with a focus on electronic classroom technical support for the defense and federal sector. The role involves ensuring training infrastructure functionality, managing Active Directory accounts, assisting customers, identifying improvements in a mission-critical network, analyzing metrics, and managing users and computers. The position requires an Interim or active Secret clearance, a HS Diploma, 3 years of relevant experience, and experience in electronic documentation, system administration, network administration, and database administration. A Security+ certification or equivalent Bachelor's degree is also required.
Description
CSA is seeking a Desktop Support Specialist who will specialize in electronic classroom technical support.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
How Your Role Will Make an Impact:
- Ensure student training infrastructure is functional and available
- Ensure that Active Directory accounts are properly configured
- Assist customers in overcoming any challenges through monitoring and performance management
- Identify problem areas and opportunities for improvement in a mission critical network
- Turn metrics into information and communicate their meaning
- Manage users and computers in an enterprise network
Requirements
What You Will Need to Join Our Award-Winning Team:
- Clearance: Must possess Interim or an active Secret clearance
- Education: HS Diploma or equivalent
- Years of Experience: 3 years of relevant experience
- General Experience: Electronic Documentation, System Administration, Network Administration, Database Administration
- Certifications: Security+ or equivalent Bachelor's degree
- Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance
- Experience with systems and hardware and software administration and integration
- Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management
What Sets You Apart:
- Experience with multi-media systems support and community of interest (COI) network operations
- Experience with local group policy management and file share, system, and account administration
- Experience with configuration and change management and life cycle support
- Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching
- Experience with system monitoring and troubleshooting
- Knowledge of system development, software maintenance, and ancillary functions
- Knowledge of cyber defense compliance and accreditation services
- Ability to perform onsite service center support
- Bachelor's degree
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