Food & Beverage, Real Estate, Logistics, Technology

Shift Lead

New York, NYOnsitePart TimePosted 23 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

Operations Specialist
order processing
delivery pickups
operational issues
administrative tasks
restaurant partners
train and coach
health and safety standards
hustle
adapt

Nice to have

multi-lingual
online food delivery

Role summary

CloudKitchens is seeking an Operations Specialist for its fast-paced Times Square location. This role involves processing orders, coordinating deliveries, resolving operational issues, supporting restaurant partners, and managing administrative tasks. The specialist will also train team members and ensure facility cleanliness and health code compliance. Flexibility and a proactive approach are essential. This is an onsite, full-time position with competitive hourly pay and benefits.

Shift Lead, NYC - Times Square

Pay: $18.00 - $20.00 per hour.Who We AreCloudKitchens helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you will do

The Times Square location is an extremely fast-paced environment – every hour hundreds of orders are coming out of our kitchens, and they need to end up in the right hands!

As a Shift Lead you will help keep daily facility operations running smoothly by processing orders, coordinating delivery pickups, and resolving operational issues. You will support restaurant partners, handle administrative tasks, train and coach team members, and maintain a clean, organized facility that meets health and safety standards.

Flexibility and hustle are key in this role! You will need to adapt to constantly changing and challenging conditions. No job is too big or too small; our team works together to create an environment that is functional for our restaurateurs, customers, and delivery partners.

Responsibilities

Transport orders from kitchens to the facility’s central processing area - may involve going up and down stairs.

Process orders and prepare them for delivery partner pickup.

Identify and troubleshoot operational issues promptly.

Take ownership of issues and coordinate with partners, employees, and third parties to resolve them.

Support daily administrative tasks, including sorting incoming packages and deliveries, maintaining inventory counts, and monitoring emails and instant messages.

Respond promptly to restaurant partners’ questions, requests, and concerns.

Train and coach team members to ensure consistent execution of operational procedures.

Maintain a clean facility, assign cleaning tasks, and conduct compliance checks to ensure health code standards are met.

Multi-lingual candidates are a plus.

Why join us

Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500B- $1T by 2030.

Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.

Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

Compensation & Benefits

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary (Full Time)

Medical, dental, and vision insurance (multiple plans, incl. HSA options)

Company-paid life and disability insurance (short- and long-term)

Voluntary insurance: accident, critical illness, hospital indemnity

Optional supplemental life insurance for self, spouse, and children

Health Savings Account (HSA)

Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

Pet insurance discount (Fetch)

401(k)

Time Off policies

Paid Vacation Time (1h for every 52h worked)

8 paid holidays per year

Paid sick time

Paid Bereavement leave

Paid Parental Leave.

Benefits Summary (Part Time)

Paid Vacation Time (1h for every 52h worked)

8 paid holidays per year

Paid sick time

Paid Bereavement leave

Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

Ready to apply?

You'll be redirected to CloudKitchens's application page.