RiseMe
Clutch logo
Clutch Verified
B2B Services, Market Research, Ratings & Reviews, SaaS

Customer Experience & Vehicle Intake Coordinator

Mississauga, ONOnsiteFull TimeEntry-level (exp-based)Posted 19 days ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • G Drivers License
  • clean driver's abstract
  • clean criminal background check
  • 40 hours per week
  • overtime as needed
  • weekday plus weekend schedule

Nice to have

  • OMVIC License
  • passion for cars
  • automotive industry experience

Role summary

Clutch, Canada's largest online used car retailer, is seeking a Customer Experience & Vehicle Intake Coordinator for their Mississauga location. This role is the first point of contact for customers picking up or selling vehicles, requiring exceptional customer service, attention to detail in vehicle inspection, and accurate paperwork completion. The position involves working a minimum of 40 hours per week, with a schedule of 4 weekdays plus 1 weekend day. A G Driver's License and a clean driving record are mandatory. Experience in the automotive industry and an OMVIC license are preferred.

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named to The Globe and Mail’s list of Canada’s Top Growing Companies for six consecutive years and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Customer Experience & Vehicle Intake Coordinator to be the face of our company at our Mississauga Location! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

What you’ll do:

  • Delivering a uniquely special experience to each and every one of our customers.
  • A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs,resolving issues, and ensuring satisfaction at every touchpoint throughout their appointment
  • Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
  • You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system inside our new facility!
  • You’ll also be a team player by assisting other team members with various tasks as necessary.

    • What we’re looking for:

  • Education: High school diploma or equivalent
  • Experience:
  • 1+ years experience in the automotive industry an asset
  • 2+ years of customer-facing experience
  • License: A G Drivers License (valid in Ontario)
  • Driving Record: 3 years of clean driver’s abstract with no major infractions.
  • Background Check: Clean criminal background check.
  • Work Authorization: Legally authorized to work in Canada.
  • Availability: Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule

    • It’d be great if you have:

  • Valid OMVIC License: Don’t have one yet? No problem! We’ll help you obtain your OMVIC license as one of the perks of working with us.
  • A passion for cars and the automotive industry
  • Experience with warranty products so that you can answer any question that arise during the process

    • Why you’ll love it at Clutch:

  • Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
  • Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
  • You’ll have a broad and direct ownership over a phase of rapid growth.
  • We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
  • Above market health & dental benefits.

    • Employment Type:

  • Existing, Permanent Full-Time

    • Compensation & Benefits:

  • Wage: $24 per hour
  • Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
  • Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

    • Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.

    Ready to apply?
    You'll be redirected to Clutch's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.