Assistant Manager
Required skills
- store operations
- customer service
- sales promotion
- merchandise displays
- signage
- training
- performance assessment
- merchandise ordering
- security procedures
- sales procedures
Nice to have
- Eagle Browser
- POS system
- Microsoft Word
- Microsoft Excel
- computer system
Role summary
This role is responsible for overseeing daily store operations, maximizing sales and profitability, and managing staff. Key duties include coordinating sales promotions, training employees, managing inventory, controlling expenses, and resolving customer issues. The Assistant Manager will also handle opening/closing procedures, manage payroll budgets, and assume Store Manager duties in their absence. Experience in retail operations, customer service, and staff management is essential.
Description
Primary Purpose: To be responsible for all daily store operations when operating as the manager-on-duty. To assist the Store Manager in managing all aspects of the retail store by promoting and maintaining customer service. In addition, to be responsible for overseeing the operation of the store to maximize sales and profitability through merchandise, inventory, expense control, human resource management, and managing operating costs and shrinkage.
Essential Duties and Responsibilities
- Coordinate sales promotion activities and prepare (or lead associates to prepare) merchandise displays and signage.
- Recruit, train, develop, and communicate with all staff and assess performance on a daily, monthly, and annual basis.
- Plan and prepare work schedules to assign associates to specific duties.
- Monitor and order merchandise from distribution center to replenish merchandise in store.
- Ensure compliance of associates with established security, sales, and recordkeeping procedures and practices.
- Address, problem-solve, and resolve customer complaints or inquiries.
- Open and close the store when needed, including security and related duties.
- Manage payroll budget and fiscal responsibilities with corporate office.
- In the absence of the Store Manager, assume all duties of the Store Manager to make appropriate decisions for the daily operations of the store.
Other Duties and Responsibilities
- May be required to operate a forklift on occasion. Forklift certification will be required and obtained on the job.
- May be required to dispense propane on occasion. Propane certification will be required and obtained on the job.•Help in departments when needed.
- Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the store floor.
- Other duties assigned as needed.
Qualifications
- 3 years of experience working in a retail environment preferred.
- Advanced knowledge of Eagle Browser preferred.
- Experience working in different departments of the store preferred.
- Advanced knowledge of operating a POS system preferred.
- High School Diploma or equivalent combination of education and experience.
- Ability to obtain and possess valid driver’s license and insurance.
- Proven written and verbal communication skills.
- Strong interpersonal skills.
- Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
- Familiar with how to operate a computer system and email.
- Familiar with standard retail concepts and practices.
- Familiar with reading and understanding industry and financial reports.
- Experience using Microsoft Word and Excel.
Benefits
Full-time benefits include medical, dental, vision, 401(k), PTO, employee discount.
Part-time benefits include 401(k), PTO, employee discount.
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