Group Air Block Specialist
Collette is seeking a Group Air Block Specialist to join our Air team. This is a hybrid role based out of Headquarters in Pawtucket, RI. Remote candidates may be considered.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.
Job Summary:
The Group Air Block Specialist is responsible for securing air reservations for groups, service level standards and pricing parameters to provide the best schedules that meet our groups needs and improve customer excellence ratings.
Primary Functions:
- Request group air blocks for our groups of 10 or more passengers, using existing air contracts or negotiating an ‘ad-hoc’ air contract for that group, that meets the terms and pricing already sold to the group.
- Request all ‘air series’ blocks for those tour programs where all passengers on those programs would use those flight segments. Coordinate with the Inventory Department to determine which dates to block and the number of seats per date.
- Responsible for analyzing the air rate obtained and comparing it to the group pricing to ensure the expected profit margin is met. Offer alternatives when the best schedule doesn’t meet the pricing.
- Collaborate with the Air Pricing team to determine the best pricing to allow for the best routing on all tours and review current challenges with Group Air Lead.
- Assist with escalated group air issues, working along with the Group Air Support Specialist, Sales team, Group Leader, and/or Air Pricing to provide the best possible outcome.
- Ensure all service standards are met, to create a positive customer experience.
- Review customer feedback on surveys regarding air and recommend ways to improve the customer experience.
- Log and track all group blocks to ensure important deadlines are met by the Group Air Coordinator, when maintaining those group blocks.
- Work on securing air blocks for special group promotions, working with Revenue Management, Inventory, Sales, and the Group Air Support Specialists.
- Review specials and tactical contracts and explore ways to utilize them to maximize sales opportunities and increase margins.
- Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
- Maintain clean, organized, and neat work environment.
Knowledge and Skills:
- 5 years of experience preferred that is directly related to the duties and responsibilities specified.
- Bachelor's degree preferred.
- Skill in customer service.
- Knowledge of air operations with an emphasis on group air, quality control procedures and reporting documentation requirements.
- Microsoft Office program experience
- Ability to negotiate effectively.
- Ability to work as part of a Team environment.
- Ability to communicate effectively, both orally and in writing.
- Ability to include organizing, prioritizing, and scheduling work assignments.
- Ability to foster a cooperative work environment.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to create, compose and edit written materials.
- Ability to plan and organize to optimize productivity.
- Ability to analyze and solve problems.
- Perform special projects and other related duties as assigned or directed by the Manager of Air Operations.
Compensation & Benefits
We believe in taking care of our team—inside and outside of work.
The pay range for this position is $20 - $24 per hour.
What We Offer:
- Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
- Time Off: Generous PTO, paid holidays, and your birthday!
- Volunteer Time: Paid hours to give back to causes you care about
- Financial Security: 401(k) with company match
- Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
- Career Growth: Tuition reimbursement to help you level up your skills
- Exclusive travel discounts, incentives and more!
