Eligibility Specialist

Position Title: Eligibility Specialist

Program: Early Learning Resource Center

Classification: Non-exempt / Full-Time

Location: 601 S. Queen St. Lancaster, PA 17603

JOB SUMMARY

The Eligibility Specialist is a casework position. The Eligibility Specialist position will determine eligibility and redetermination for the subsidy program and complete personal interviews with parents/caretakers. Updates family case demographic information and eligibility information as established by the Department of Human Services.

DUTIES AND RESPONSIBILITIES

Case Management

• Determines eligibility and redetermination for subsidized childcare services according to DHS and policies using the database
• Maintains alerts and tracking system for data in PELICAN CCW
• Conducts enrollments into the subsidized program, transfer of childcare, or as needed by the parent/caretaker.

Collaboration 

• Collaborates with other departments within ELRC and other CAP programs
• Works with coworkers in a respectful, meaningful way to best serve the customers and to develop best practices for workflow and projects

Customer Service:

• Provides information to parents/caretakers and providers on the available funding for childcare services and the eligibility criteria
• Communicates closely with parent/caretaker and providers daily regarding concerns or updates.

Continuous Quality & Performance Improvement:

• For ongoing eligibility, verify that all information either remains the same or the updated changes are aligned with OCDEL policies
• Maintains a thorough understanding and ability to interpret DHS policies and regulations
• Maintains complete and accurate files and records

Planning & Organizing:

• Complies with office procedures and expectations to ensure time-mandated requirements on work are met
• Maintains a caseload and ensures organization of workflow to meet required deadlines

EDUCATION/EXPERIENCE REQUIREMENTS

• High school diploma with 2 years of human services experience
• Bilingual in Spanish preferred

**Please see attached for full job description**

We value our team by uniting our employees with the mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus, only available for external candidates
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
• Generous number of PTO Days banked per year
• Paid Parental Leave
• Tuition Reimbursement 
• Employer- Assisted First Time Homebuyer Program

Statement of Commitment to Accountability

Community Action Partnership of Lancaster County is committed to providing and maintaining a culture of accountability at every site, every day, and in every word, action, and program delivered by each employee.

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

As an employer, CAP complies with the Pregnancy Workers Fairness Act (PWFA) and follows the applicable procedures ensuring employees are provided with the rights, protections, and reasonable accommodation required by law.