Asst Front Desk Manager CAN
Required skills
- Front Office
- Guest Services
- Guest Satisfaction
- Service Excellence
- Operational Efficiency
- Team Leadership
- Communication Skills
- Hospitality
- Supervisory Experience
- Management Experience
Nice to have
- Concord Leader
- Great Place to Work
- Revenue Strategies
- Inventory Management
- Staff Scheduling
- Performance Management
Role summary
The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the guest services team. This role focuses on ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency. The ideal candidate is a proactive leader with strong communication and hospitality skills, capable of inspiring their team to deliver exceptional guest experiences. Responsibilities include training staff, monitoring guest satisfaction, assisting with operations and revenue strategies, overseeing staffing, ensuring compliance, and managing budgets. Previous hotel front office or guest services supervisory/management experience is required, along with knowledge of guest service standards, data analysis, financial acumen, and HR compliance.
The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.
As a Concord Leader you will be responsible to:
· Inspire greatness in your team.
· Encourage and support team members to reach their full potential.
· Create a work environment that is a Great Place to Work for all.
· Lead with integrity, transparency, respect, and professionalism.
· Care for your team and their families.
Key Responsibilities:
• Support and train associates to deliver exceptional guest service and resolve concerns proactively
• Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
• Assist with front office operations, revenue strategies, and inventory management
• Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Assist in developing and managing departmental budgets and financial objectives
• Partner with the Guest Service Manager to drive service culture and operational excellence
Qualifications:
• Previous hotel front office or guest services supervisory/management experience
• Strong knowledge of guest service standards, recovery planning, and associate training
• Ability to analyze guest satisfaction data and implement improvement strategies
• Excellent communication, leadership, and organizational skills
• Strong financial acumen and knowledge of budgeting/accounting procedures
• Familiarity with HR compliance, safety programs, and hotel systems
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Status: Full-Time
Compensation: $43,000 - $45,000 / Per Year
