Lease Up Coordinator

Description

LEASE UP COORDINATOR

Temporary Position • Remote • Escalated Lease-Up Sprint

POSITION

Outbound Leasing Coordinator (Temporary)

SALARY

$21.00 - $24.00 per hour

WORK LOCATION

North Gate Landing

ENGAGEMENT

8 weeks • 40 hours/week • W-2 temporary, no benefits

REPORTS TO

Community Manager — North Gate Landing

POSTED BY

Conifer Realty, LLC — Property Management

Position summary

The Outbound Lease Up Coordinator is the front of the lease-up funnel. This role is responsible for converting a 6,000+ name lottery list into qualified appointments at the Albany County property by running a disciplined outbound cadence of calls, texts, and emails. The role is on site and works under the supervision of the onsite Community Manager.

This is a high-velocity, scripted role. Success is measured by daily contact volume, first-response time, and appointments set — not by closing leases. Leases are closed downstream by Intake and Compliance.

Core responsibilities

• Execute 45–60 meaningful outbound touches per day (calls, texts, emails, CRM notes) against an assigned segment of the lottery list.

• Sustain 10–15 live conversations per day and set 1–2 qualified appointments per day for the Intake Specialist.

• Respond to inbound leads in under 15 minutes during business hours, per the response-time SLA.

• Run an 8–12 touch nurture cadence over 21 days for every assigned name; document every touch in the CRM with disposition codes.

• Use Conifer-approved scripts, Fair Housing-compliant language, and lottery/eligibility pre-screening questions on every call.

• Schedule appointments directly into the Intake Specialist’s calendar with full lead notes attached (household size, income range, language preference, urgency).

• Confirm appointments 24 hours and 2 hours prior to reduce no-show fallout.

• Participate in the daily 15-minute pipeline standup hosted by the Community Manager.

• Escalate complex eligibility, accessibility, or compliance questions to the Community Manager — never improvise on policy.

What this role is not

• This is not a closing role. Coordinators do not run intake interviews, collect documents, or determine eligibility.

• This is not a discretionary outreach role. Scripts, cadences, and SLAs are non-negotiable.

Requirements

Requirements

Required qualifications

• High school diploma or equivalent.

• 1+ year of outbound calling, scheduling, sales development, or customer service experience.

• Demonstrated comfort with high-volume phone and text outreach (50+ calls/day).

• Strong written communication; professional phone presence.

• Reliable broadband internet (minimum 50 Mbps), quiet work environment, USB headset.

• Comfort with CRM software, scheduling tools, and standard productivity software.

• Ability to work scheduled evening shifts on a rotation to extend response coverage.

Preferred qualifications

• Prior leasing, apartment marketing, or call-center experience.

• Familiarity with affordable housing, LIHTC, Section 8, or HCR-administered programs.

• Experience with lead-management platforms (Yardi RentCafé, Knock, Entrata, or comparable).