Telecommunications, Construction, IT Services

Bilingual Amazon Connect Engineer

Richmond Hill, ONOnsiteFull TimePosted 3 days ago

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Bilingual Amazon Connect Engineer (English/French)

Company: ConnexCare (Connex)
Location: Canada
Position Type: Full-Time

About the Role

Connex is seeking an experienced Bilingual Amazon Connect Engineer to design, develop, and support cloud-based contact centre solutions using Amazon Connect and AWS technologies.

The ideal candidate will have hands-on experience building Amazon Connect environments, integrating AWS services, and troubleshooting complex technical issues. Strong communication skills in both English and French are essential.

Key Responsibilities

Design, configure, and maintain Amazon Connect contact centre solutions.
Develop and optimize contact flows, routing profiles, queues, and IVR systems.
Build integrations using AWS Lambda, Amazon Lex, API Gateway, and other AWS services.
Implement automation, reporting, and monitoring solutions.
Troubleshoot Amazon Connect issues and provide ongoing technical support.
Collaborate with internal teams and clients to understand business requirements.
Support contact centre migrations, enhancements, and new implementations.
Create and maintain technical documentation.

Required Qualifications

Professional fluency in English and French, both written and spoken.
Hands-on experience implementing and supporting Amazon Connect.
Strong knowledge of AWS Lambda, Amazon Lex, and API integrations.
Experience developing and troubleshooting Amazon Connect contact flows.
Understanding of contact centre operations, IVR, call routing, and telephony.
Experience with Python or JavaScript.
Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

AWS certifications.
Experience with Amazon Bedrock, Contact Lens, CloudWatch, or Amazon S3.
Experience migrating contact centres from platforms such as Genesys, Five9, or Cisco.
Familiarity with CRM integrations and conversational AI.
Experience working in client-facing or consulting environments.

Why Join Connex?

Join a team delivering modern cloud contact centre solutions using AWS technology. You'll have the opportunity to work on diverse projects, contribute to technical decisions, and help clients improve their customer experience.

Ready to apply?

You'll be redirected to Connex Telecommunications's application page.