RiseMe
This role is no longer accepting applications. We're keeping the page live so you can explore similar roles below.
Construction Resources logo
Construction Resources Verified
Building Materials

Sales Support Admin

1141 Us-301, FLOnsiteFull TimePosted 1 month ago

Required skills

  • order entry
  • order placement
  • order fulfillment
  • product information
  • scheduling
  • customer satisfaction
  • Stone Profits System
  • Microsoft Office
  • Outlook
  • Excel

Nice to have

  • bilingual English/Spanish
  • industry experience

Role summary

The Sales Support Admin ensures customer needs are promptly addressed and assists with all aspects of the ordering process, including order entry, placement, fulfillment, product information, and scheduling. This role acts as a liaison between production, customers, and sales personnel to provide availability and scheduling information, contributing to a smooth sales process and customer satisfaction. Key responsibilities include managing customer orders, communicating with internal teams and customers regarding order status and requirements, and handling incoming calls and emails professionally. A High School Diploma or GED, strong organizational and communication skills, and previous customer service experience are required.

SUMMARY/OBJECTIVEThe Sales Support Admin role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Admin role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success.

Essential Functions

  • Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services
  • Manage order entry in Stone Profits System
  • Communicate with Sourcing team and SOPT to secure needed product
  • Communicate with production or scheduling managers concerning special requirements on orders
  • Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members
  • Communicate any credit issues discovered upon order entry to appropriate sales personnel
  • Answer incoming calls or emails; timely & professionally
  • Perform other duties as requested

    • Competencies/Skills/Abilities

  • High School Diploma or GED required
  • Strong organizational skills and effective team player
  • Ability to be detail-oriented and multi-task, work within specified timeframes
  • Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
  • Previous Customer Service work experience is required; previous work experience in our industry is preferred
  • Proficient with Microsoft Office; Outlook, Excel and Word

    • BENEFITSMedicalDentalVisionEmployer Paid Basic Employee Life and AD&D InsuranceEmployer Paid Long Term DisabilityFlexible Spending AccountsVoluntary Short-Term DisabilityVoluntary Life and AD&D InsuranceVoluntary Accident InsuranceVoluntary Critical Illness Insurance

    EEOAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

    PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time position that requires overtime as business needs dictate.

    OTHER DUTIESPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

    PRIVACY NOTICEWe value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

    This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

    By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.